K
Kelly-May Macdonald
Active since Jul 2024
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
City of Cape Town Constantly Cuts Me Off
I have been overcharged for electricity in the sum of roughly R8,000.00. I called City of Cape Town and after holding, eventually got through and spoke to a consultant. After answering a million questions and explaining what the problem was, I was cut off. I phoned again and a different consultant answered, so I had to repeat the process - answer all the questions and explain the whole story again. Guess what? That's right, I was cut off. I am changing to prepaid forthwith before I lose the will to live.
0 replies
7 months ago
I called Mi-Way Insurance to make changes to my existing policy
I called Mi-Way Insurance to make changes to my existing policy. I was assisted by Khanyisile Sanqela, who was wonderfully efficient, helpful and pleasant to deal with. Thanks Khanyisile! It is so refreshing to receive outstanding service like this these days.
53 replies
21 months ago
Outstanding service from STBB - Better Bond
What a pleasure it has been dealing with the STBB (Better Bond) personnel. I recently app**** for a mortgage loan and Delia Etsebeth couldn't have been more helpful and professional. I had a really frustrating time trying to get everything I needed to be able to apply for the bond (due to the unbelievable incompetence of everyone I dealt with at both Discovery Life and Old Mutual), but Delia went out of her way to assist me and provide me with regular updates and advice. She was just a phone call away (no waiting on the line for ages just to be 'transferred to the correct department' ... and then cut off), and always responded to my emails promptly. I was successful in my application for a home loan and am very grateful for their help! So refreshing to encounter service like this in today's world. Thank you Better Bond!
53 replies
21 months ago
I was assisted by Keneiloe Papo regarding my policy
I was assisted by Keneiloe Papo regarding my policy. My call was answered immediately and Keneiloe couldn't have been more helpful, efficient and pleasant to deal with. Thank you!
53 replies
Review Distribution
5 Star
3 (75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (25%)