Mineshree M

Service delivery is pathetic

Due to unfortunate circumstances, I no longer have medical aid and have had to seek medical care from this hospital as it is the closest to me. Recently I have had a spate of illness that has seen me in the trauma unit 3 times (once for an issue and 2 for follow up) where my drawn blood was lost and the tests has to be redone; on the follow up visit, I was asked by a doctor in the main hall my reasons for being there then told that they were unable to access my blood results due to interference in the online system. I was then referred to the MOPD department for outpatients to follow up on the blood results that were now 3 weeks pending. Today (12/07/2024) I have been waiting at the hospital since 4.30am for them to open at 7am as the queues are extremely long. When the clerk in this department came around to collect the patient cards with no announcement of such (I have never been here before today), he walks straight past you and take every single card but for the people who are on their phones or sleeping in their chairs. There is no communication between the patients and the administration of the department except this. When asked, he justifies his behavior by saying that it's not his problem and that he cannot wait for people to take their cards out of their bags. This is not the first example of the power trip that some people in public service enjoy but it is unbelievable that patients who have no other option but to seek medical help from the state are treated so badly.