Tia S

KD Plumbing Invoice discrepancy and unreasonable call out fee

I write on behalf of my neighbour who is an elderly retired pensioner To my surprise and disappointment to share the experience I've had with KD Plumbing. KD Plumbing installed a 100L geyser on 25 August 2020 charging me R12800 for labour. I've been waiting on them since last Friday after I reported the leakage resulted from this now burst geyser. They asked me for a call out fee which I don't feel is unreasonable expectation as I am pensioner and the geyser is still under quarantee. They explained I must contact another third party to fulfill the replacement job. KD Plumbings told me that they have installed a 150 L geyser yet on their invoice they wrote 100L. Im confused and upset about this and have not received any explanation as to why this error occured and how it can be rectified... Hopefully we can all cultivate good business practise by being honest with customers and also try to make a courteous exception to the general rule of call out fee to pensioners and those who are not able to afford this standard. Thank you and good luck!