Elna L

BAD SERVICE

We were camping at Kokoriba during June 2024. As it goes on the first night when a group of friends get together we were playing music and had a few drinks (the same as all our neighbours camping next to us). Just after 22h00 the security came around and asked us to switch our music off where-after we switched it off immediately as we knew it was the rule of the resort and security is only doing their job. One of the people in our group said to the security (which was wearing body cameras) that they must attend to the ditches between the campsite as you could easily hurt yourself especially if a group of people sharing campsites. The ditch at Ablusion 4 is deep and in the dark you can hardly see it and he just ask that management must attend to it. None of this was ever meant to be an attack on anybody, it was just an observation. The next morning a guy by the name of Nelis who is chasing up and down with a quad between the campsites came hammering on our caravan door shouting that he wants to speak to somebody immediately. It was just after 07h00 in the morning. Our caravan door as well as the tents on the other campsite (which was part of our group) were still closed but it did not even bother him. First he hammered on our neighbours caravan door (with baby twins) just to find he had the wrong campsite. After he shouted for a 2nd time, I went outside and he started screaming at us saying that if we cannot accept the rules of the resort, he will personally pack up our campsite and tow us out of the premises..... I don't know who does he think he is as who will take responsibility for any damages should he do that. He had no right to shout out a threat like that so loud that the other people were coming out of their tents to see what the commotion is all about. It was as he was finding some kind of joy in humiliating us. Why were he not wearing a "Body Cam"? After investigating the attitude of the person I found that he was not even a manager, only a maintenance man with no authority but obviously he is getting away with it therefor he will continue doing it. The shocking part of it all is that I have reported this matter to the management of Kokoriba and I am really disgusted to say that nothing has been done to this situation.....not even proper feedback after a written complaint to them. Kokoriba will never see us again and I will make it my job not to refer them to anybody. It is a pity as it is really a very nice resort but with personnel like that (specifically Nelis), I will rather take my business elsewhere!