Tshepo Ya Refilwe Moabi

Extremely poor service

On 06th June, your subcontracted service provider damaged the FRModule of my vehicle after jump-starting it due to a flat battery. Since then, my car has been stranded at my residence and was towed to a workshop on 26th June, awaiting repairs that GRSA has repeatedly claimed to be handling with management. Despite these claims, there has been no progress or timeline provided for when my car will be repaired and returned to me. I have diligently engaged with various members of your team, including a rep from Europ Assist, who facilitated the initial service, as well as the Team Lead for the claims department, and his manager. Despite their assurances and efforts, the situation remains unresolved. The latest development is particularly concerning: I am now informed that the CEO of Europ Assist must approve payment for the repairs, and the document has been sitting with him/her for a few days now, and there is no indication of when this approval will be granted. This continued delay is unacceptable and has placed me in an untenable position, as I am unable to use my car while being a loyal paying customer of GRSA. This prolonged inconvenience has not only affected my daily life but also reflects poorly on GRSA's commitment to customer service and satisfaction. How much longer do I have to wait before you sort out my vehicle??