AS
ak S
Active since Jul 2024
6
Reviews
0
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Reviews
6 reviews4 months ago
Disappointing Experience
Unfortunately, my visit to this restaurant fell short of expectations. The bill I received didn't match the prices quoted, so I'd recommend photographing the menu prices before ordering to avoid any confusion. Inaddition the food request raw didn't seem to be the food received, here again photograph the food. The food itself was underwhelming. The dishes lacked flavour, and for half the price, I could have enjoyed a much better meal at Ocean Basket. The chips were also undercooked, which was disappointing. The only redeeming quality was the stunning view, which the location offers in abundance. Despite my dissatisfaction, I chose not to dispute the bill and still left a tip. Perhaps other branches offer a better experience, but this visit has unfortunately put me off returning to this particular location.
53 replies
4 months ago
Failed Delivery and Broken Promises
I purchased a refrigerator from Game five days ago. On Thursday, 11 December 2025, I contacted them to inquire about delivery. The call center operator informed me that I needed to contact the delivery company directly—essentially asking me to do her job for her. I called the delivery company and was assured delivery would occur between 6pm and 8pm. However, at noon that same day, the courier driver called to say he was at my gate. I explained that he needed to deliver during the confirmed 6pm-8pm window. He apologized and stated that, despite what was advertised, he only works until 4pm. After confirming the details with Game again and calling multiple times the following day, I finally received notification that delivery would now take place on Saturday. Game was once a reputable brand, but based on the numerous one-star reviews online, it's clear I'm not alone in my frustration. I will never support this business again. However, I require the email address of the Head of Customer Care, as I need to understand how such an appalling process was established and whether they genuinely believe they're doing customers a favor. I wonder if Walmart, Game's parent company, is aware of why Game's sales are declining. Returning my funds please. Non compliance to legislation should mean companies like yours should be fine. Score is less than 1.
265 replies
10 months ago
Inappropriate assistance from FNB Law on call
Really bad service and assistance. I have a law on call product with FNB. I asked for some assistance with a lost baggage on a flight. The legal advisor spent more time telling me what they cant do. After discussing with him for a while he confirmed that he could assist me with at least drafting the email. I requested a change in legal advisors and never as yet received any communication. This is extremely disappoint service considering I have had this product for years. I have decided to close my account. Please if you have an account or decided to take out this product please stress test the process. To the Senior Managers at FNB, I love the brand and I believe FNB was one of the best Banks in the World. Sometimes you dont know the true interaction a customer has until you test the process. The compassion and empathy received from the initial person I spoke to was really disappointing, This might be unfair to generalise to the multiple other helpful legal advisors however this was the person I dealt with and it may show that there is a problem with the process. The reason we ask for legal assistance is that we are not legal professionals. The legal advisor could of even advised me to contact a law as they dont cover the request. I asked for an email explaining the discuss which I have not received as yet. FNB your clients are your partners, assisting them when they have problems is intrinsically beneficial to your Brand. If there was an internal process to escalate that was effective I would not have added this message to Hello Peter.
106 replies
14 months ago
Unapproved increase in PREMIUMS
My premiums was increased by 16% and even my excess was increased. I have not made a claim or changed any policy details. In actual fact its a 2018 Toyota that I really don't even use. Firstly how is contract terms changed without my approval, secondly how did the bank allow a 16% increase in a debit order. What if it was 10000%. Dear regulators you need to start protecting the consumer and imposing a fine, similar to first world countries and considering developing countries. There is no easy method to report ********* behaviors. Dear South Africans its time that we should really consider working together to protect us as consumers. "Budget" its SAD as I liked the Brand.
71 replies
21 months ago
FNB non response and incorrect charges
I like the FNB brand and as an ex employee I have supported the Bank and Service, however over the last few years I have noticed a decline in service. When I go to the Bank I am told to use the application for simple queries. Over the last few years I decided to try Private Banking as during Covid I had to go to the bank, and if anyone that had Covid will know it was a nightmare. I tried Private Banking because I was loyal to the brand. For the price you pay in Bank Charges there does not seem to be any benefit. You receive responses if any weeks later. I recently went to use the PB lounge and was charged R300. A few weeks later charged R300 and R480 on the same day. I queried but still have not received a response. The food at the PB lounge is terrible, even worse for Muslim customers, please ask for a menu before you join. The 1 staff spent more time taking pics than servicing customers. Its sad because of a few people the brand is been reflected as inefficient. I humble request FNB to please do an independent review of the services to see how bad its becoming from the high class you originally set. FNB is one of my fav Brands but the service has declined and makes any person want to close their account. I apologizes for writing this message however not even a single reply or call from anyone makes anyone doubt. G2G in 3 seems to be the opposite.
58 replies
21 months ago
FNB bad service and a dont care attituted
FNB is a great company as an ex employee I have always supported the company Brand and service, however I noticed the decline in the service, which over the few years made me try Private Banking to get better service. At the moment I cant see the benefit in PB, responses if any are weeks later. I was charged R300 for visiting the lounge and a few weeks later R480 and R300 on the same day. The food is cheaper outside and of better quality. The staff that I saw spent more times taking pics of the food. Its sad because I associated FNB with quality. I still havent received a reply on query the cost weeks later. I have requested that I close my account after probably 18 years. G2G in 3 is almost the reverse.
116 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)