Shandre A

Return Policy Pathetic / Worst Clothing Store!!!!! NOT IN LINE WITH OMBUDSMAN

Return Policy Pathetic / Worst Clothing Store!!!!! I bought two items for my kids, due to how busy life gets and myself being a single parent... I wanted to return the two items as they do not fit... just to be rejected as their ''return policy is 14days'' The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days. (b) any other right in law between a supplier and consumer to return goods and receive a refund. Where do they come with 14day return ALSO ACCORDING TO THE OMBUDSMAN (CGSO SA) Store refund policy ------------------------------ The above rules regarding refunds apply irrespective of the store’s refund policy or the terms of the manufacturer’s guarantee/ warranty. In other words, the store’s refund policy or the terms of the manufacturer’s guaranty/ warranty cannot override the CPA requirements, but they can go further than or offer more rights to the customer than the Act does. For example, the CPA only requires a supplier to accept a return if there was something wrong with the goods, as explained above. A store’s policy, however, may be to accept (for a refund) goods returned within a specific period and with their original packaging even if there is nothing wrong with them and the customer has merely changed their mind. The manufacturer’s warranty may extend beyond the 6 months provided by the CPA warranty but its terms and conditions must be fair or be brought to the attention of the consumer if they are of an unusual or onerous nature.