PM
Portia M
Active since Jul 2024
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
SMD Not paid me
I have been waiting on feedback from SMD since my car was sold over 3 weeks ago. I went into the branch to hand in my car documents and since then been following up on payment, there is no response to emails nor does the branch or head office ever answer the phone. What am i supposed to do at this point?
0 replies
2 months ago
Pathetic service or lack thereof from Vox/Vumatel
What a pathetic service, been without internet for 2 weeks, called and texted daily but no resolution. At first I was told its an outage afterwards i was told to wait for completion of maintenance. Thereafter told maintenance is planned for 2 pm on 13 Feb 2026, still no service. Even more infuriating is being taken for a fool. I called on Saturday morning and told the matter was being escalated to Vumatel to send out a technician, i will get call, waited 2 hours for the call again I was informed that It will be escalated to Vumatel to send technician, turns out first consultant did not, waited the whole day to have technician come out. What kind of service is this a freaking 2 weeks, i work from home, kids unable to comply school work but nobody cares and keep telling you they understand my frustration, how when you are not making any effort to resolve my issue. I have info every one each day that I am the only person in the area on Vuma with an issue. I called Vumatel myself to be attended to by a cold and rude consultant who just tells you about a maintenance, so you must wait until God knows when. This is ridiculous, Vox/Vumatel just doesn't care about the customer.
109 replies
19 months ago
PNP ASAP ORDER SERVICE BAD
I am extremely frustrated by the PnP ASAP App service. I had to place an order 3 times today and everytime the order gets cancelled. i placed the first order at 09h00 as i had kids at home in the morning, by 12h30 it was not delivered but cancelled, i placed the order again around 12h00 , still the driver goes out but it gets cancelled. I left messages for the complex security to send him to my place when he gets to the gate but told he never came, the 3rd time i placed the order around 2pm as my kids were still without food and this time shared an alternative number with a note for the driver to call when he gets to the gate, this order was returned to the store, i called the driver who was rude to me and said there was no unit number and that he called me and number did not go through, i told him i have the phone in my hand been waiting for a call and he ad another driver will deliver it. This is really pathetic because this isnt the first time this happened, why do you this service if you don't intend to deliver or deliver ASAP?
53 replies
21 months ago
MAX INVESTMENT QUERRY & POOR CUSTOMER SERVICE
Re: OLD MUTUAL MAX INVESTMENT POLICY I am dissapointed by the conduct of an institution i had respected so much and am now disgusted at the fact that they do not see me as anything but a number and blatantly ignore my querry. for 8 months. I had a maxi investment with old mutual since May 2013, but the policy was paid up. My statement of January 2023 reflects premiums balance and a withdrawal i know nothing about. These withdrawals I don't recall and further I was informed that as at 02 December when i wnet into the branch to enquire i was informed of no funds twhich I don't understand. the consultant did not know how to help me, I wrote to the customer service department requesting an urgent responce on 02, 20 December 2023, a further follow up on 27 February 2024 but there is absolutely no reply. To this end I have not been provided with the information I requested i. e My policy statement/schedule Transaction statement record of all fees incurred in respect of this policy . Is this what returns on investing with this company. Your customer service is clearly non existent. I want to know what happened to my funds invested with this company.
168 replies
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