Derek B

Terrible product and service.

We bought a Simmons Sherbourne king size XL mattress for roughly R40k. Within a few months it started to collapse which was due to the incorrect base being supp**** by Dialabed (another company not to do business with). So it and the correct Simmons base were replaced with new ones. Roughly 2 and a half years later the mattress started to form indentations even with turning the mattress as per the instructions. Simmons first wanted to charge me R8k to "FIX" it then decided to repair it free of charge once they checked the guarantee date of the delivery of the second mattress. They now have loaned has an entry level mattress that has no pillow top and minimal padding. Even to get to this stage it has taken over a month and I have been shoved from pillar to post between the supplier and Simmons would get no feedback from either, if I didn't continually follow up we would still be waiting for a 'manager' to call which hasn't happened as yet. Both my wife and I now suffer from back problems and now have to sleep on this below par mattress for 3 weeks until the return of our repaired mattress. This is the worst service I have experienced with a no care attitude towards the customer and their well being. I would not recommend purchasing a Simmons mattress at any cost. Their claims of been a superior brand and product is false....they definitely make a sub par mattress and I would not recommend them at all.