Simmons South Africa
Unclaimed Business
|1.7|3 Reviews (last 12 months)|This business does not respond to reviews
Simmons South Africa
Unclaimed Business
|1.7
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.7|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSH
Sharon H
1 reviews | Active since Oct 2024
16 May 2026, 14:36
Simmons Winchester mattress queen size
I purchased a queen size Simmons Winchester bed and base 15 months ago. I had waited 20 years to be able to afford a Simmons bed and was SO excited. The bed needs to be turned every month and they have a system of months printed at the bottom of each in groups of 3 months. Each month you need to turn the mattress so the month you're going into shows at the top of the mattress on the bottom of the bed. However, there are NO lifting straps on the side of the bed AT ALL. I am a woman in my 60's and it has become a huge problem getting this bed turned. I can turn it aournd but to flip it over or sideways is impossible. The mattress is very large and very HEAVY. I live alone and have to find other people to help me which is not always possible. If there were side straps it would make it a lot easier. For such an expensive, heavy bed, one would think they would NOT cut corners like handling straps. The bed also sags where one is sleeping so the bed MUST be turned regularly. I'm really sorry I bought it now as I have no-one to help me turn it regularly and have to consider finding another more manageable or no-turn mattress. Such a waste of hard-earned money.
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Sharon H
1 reviews | Active since Oct 2024
16 May 2026, 14:36
Simmons Winchester mattress queen size
I purchased a queen size Simmons Winchester bed and base 15 months ago. I had waited 20 years to be able to afford a Simmons bed and was SO excited. The bed needs to be turned every month and they have a system of months printed at the bottom of each in groups of 3 months. Each month you need to turn the mattress so the month you're going into shows at the top of the mattress on the bottom of the bed. However, there are NO lifting straps on the side of the bed AT ALL. I am a woman in my 60's and it has become a huge problem getting this bed turned. I can turn it aournd but to flip it over or sideways is impossible. The mattress is very large and very HEAVY. I live alone and have to find other people to help me which is not always possible. If there were side straps it would make it a lot easier. For such an expensive, heavy bed, one would think they would NOT cut corners like handling straps. The bed also sags where one is sleeping so the bed MUST be turned regularly. I'm really sorry I bought it now as I have no-one to help me turn it regularly and have to consider finding another more manageable or no-turn mattress. Such a waste of hard-earned money.
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Ronnie H
1 reviews | Active since Mar 2014
16 Oct 2025, 14:11
Stay Away from Simmons
A few years ago, I purchased a Simmons mattress and base from Dial-a-Bed. I weigh approximately 75kg, and my wife is considerably lighter. Not long after receiving the mattress, I noticed sagging on my side. We followed the manufacturer’s instructions to rotate and flip the mattress monthly, but the sagging reappeared within a week of each rotation. In an attempt to resolve the issue, I placed a board between the base and the mattress, which offered temporary relief. However, the problems persisted. The centre of the mattress became a raised point, sloping down toward the sides—lying on it felt as though one was sliding off. I contacted Dial-a-Bed, who referred me to a Simmons representative. Upon inspection, he immediately noted the board and informed me that we had been supp**** with the incorrect base. The base was replaced, but the mattress issues continued. I called the representative again, and after another inspection and measurements, he confirmed the mattress was sloping and recommended a replacement. Unfortunately, the same problems emerged with the new mattress. We followed the same rotation process, and once again, a Simmons representative came to inspect it. During the visit, he casually asked my wife whether we intended to post a review on Hello Peter. That prompted me to check the platform—and to my surprise, I found over 30 one-star reviews describing issues nearly identical to ours. Eventually, Simmons collected the mattress for factory inspection. I was later informed that no fault had been found, and the mattress was returned to us. If you're considering purchasing a Simmons mattress, I strongly advise against it. Based on my experience—and the many similar complaints from other customers—the product quality and after-sales support fall far short of expectations.
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Ronnie H
1 reviews | Active since Mar 2014
16 Oct 2025, 14:11
Stay Away from Simmons
A few years ago, I purchased a Simmons mattress and base from Dial-a-Bed. I weigh approximately 75kg, and my wife is considerably lighter. Not long after receiving the mattress, I noticed sagging on my side. We followed the manufacturer’s instructions to rotate and flip the mattress monthly, but the sagging reappeared within a week of each rotation. In an attempt to resolve the issue, I placed a board between the base and the mattress, which offered temporary relief. However, the problems persisted. The centre of the mattress became a raised point, sloping down toward the sides—lying on it felt as though one was sliding off. I contacted Dial-a-Bed, who referred me to a Simmons representative. Upon inspection, he immediately noted the board and informed me that we had been supp**** with the incorrect base. The base was replaced, but the mattress issues continued. I called the representative again, and after another inspection and measurements, he confirmed the mattress was sloping and recommended a replacement. Unfortunately, the same problems emerged with the new mattress. We followed the same rotation process, and once again, a Simmons representative came to inspect it. During the visit, he casually asked my wife whether we intended to post a review on Hello Peter. That prompted me to check the platform—and to my surprise, I found over 30 one-star reviews describing issues nearly identical to ours. Eventually, Simmons collected the mattress for factory inspection. I was later informed that no fault had been found, and the mattress was returned to us. If you're considering purchasing a Simmons mattress, I strongly advise against it. Based on my experience—and the many similar complaints from other customers—the product quality and after-sales support fall far short of expectations.
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Replies (0)PS
Phillip S
1 reviews | Active since Aug 2023
4 Oct 2025, 11:00
Select Firm mattress is unsupportive
This is now my 3rd mattress from Simmons. They sink in so deep after a few weeks causing poor spine alignment and terrible pain. They all "hammock". The last one i bought was the select firm...its not firm! Firm when new but not after a few weeks. Sorry Simmons but I will not buy your products again.
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Phillip S
1 reviews | Active since Aug 2023
4 Oct 2025, 11:00
Select Firm mattress is unsupportive
This is now my 3rd mattress from Simmons. They sink in so deep after a few weeks causing poor spine alignment and terrible pain. They all "hammock". The last one i bought was the select firm...its not firm! Firm when new but not after a few weeks. Sorry Simmons but I will not buy your products again.
0
Replies (0)