RH
Ronnie H
Active since Mar 2014
4
Reviews
0
Industries
Reviews
4 reviews6 months ago
Stay Away from Simmons
A few years ago, I purchased a Simmons mattress and base from Dial-a-Bed. I weigh approximately 75kg, and my wife is considerably lighter. Not long after receiving the mattress, I noticed sagging on my side. We followed the manufacturer’s instructions to rotate and flip the mattress monthly, but the sagging reappeared within a week of each rotation. In an attempt to resolve the issue, I placed a board between the base and the mattress, which offered temporary relief. However, the problems persisted. The centre of the mattress became a raised point, sloping down toward the sides—lying on it felt as though one was sliding off. I contacted Dial-a-Bed, who referred me to a Simmons representative. Upon inspection, he immediately noted the board and informed me that we had been supp**** with the incorrect base. The base was replaced, but the mattress issues continued. I called the representative again, and after another inspection and measurements, he confirmed the mattress was sloping and recommended a replacement. Unfortunately, the same problems emerged with the new mattress. We followed the same rotation process, and once again, a Simmons representative came to inspect it. During the visit, he casually asked my wife whether we intended to post a review on Hello Peter. That prompted me to check the platform—and to my surprise, I found over 30 one-star reviews describing issues nearly identical to ours. Eventually, Simmons collected the mattress for factory inspection. I was later informed that no fault had been found, and the mattress was returned to us. If you're considering purchasing a Simmons mattress, I strongly advise against it. Based on my experience—and the many similar complaints from other customers—the product quality and after-sales support fall far short of expectations.
0 replies
51 months ago
Stay Away
Placed an order in September last year and have not received the item. I cannot get hold of them via telephone only email. I get the same response to every email i send that they will follow up and revert back, which they never do. Dont go near them.
0 replies
54 months ago
Bad Service dont go near them.
Terrible service and no communication. Placed an order in September with a 20 day delivery. Emailed them on numerous occasions and get the same respond "stock is yet to arrive". Asked for a refund, they told me that i would forfeit 30% of the value of the item and the shipping cost. They have a telephone contact number but there is no answer only a message to say you need to email. Providing this level of service, it is no wonder that they are too scared to take phone calls so its easier to hide behind emails. Consumer Protection Act is totally ignored by them.
106 replies
55 months ago
Shocking Service
I placed an order on the 13th of September. I contacted PC Link asking for the expected since the 20 day advertised has expired. I was told second week of Oct, we now in the second week and still no delivery. I requested cancellation and a refund and i received and answer from one Garth Botha who advised that i would pay a 30% cancellation fee and forfeit the shipping fee as well. I responded advising Mr Botha of the "Consumer Protection Act 68 of 2008" to which he has not responded. I still have not received the item, PC Link still cannot tell me when the delivery will take place and i cannot get a refund. Shocking service
0 replies
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1 Star
4 (100%)