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Ronnie H

Active since Mar 2014

2

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2 reviews

Simmons South Africa

10 months ago

Stay Away from Simmons

A few years ago, I purchased a Simmons mattress and base from Dial-a-Bed. I weigh approximately 75kg, and my wife is considerably lighter. Not long after receiving the mattress, I noticed sagging on my side. We followed the manufacturer’s instructions to rotate and flip the mattress monthly, but the sagging reappeared within a week of each rotation. In an attempt to resolve the issue, I placed a board between the base and the mattress, which offered temporary relief. However, the problems persisted. The centre of the mattress became a raised point, sloping down toward the sides—lying on it felt as though one was sliding off. I contacted Dial-a-Bed, who referred me to a Simmons representative. Upon inspection, he immediately noted the board and informed me that we had been supp**** with the incorrect base. The base was replaced, but the mattress issues continued. I called the representative again, and after another inspection and measurements, he confirmed the mattress was sloping and recommended a replacement. Unfortunately, the same problems emerged with the new mattress. We followed the same rotation process, and once again, a Simmons representative came to inspect it. During the visit, he casually asked my wife whether we intended to post a review on Hello Peter. That prompted me to check the platform—and to my surprise, I found over 30 one-star reviews describing issues nearly identical to ours. Eventually, Simmons collected the mattress for factory inspection. I was later informed that no fault had been found, and the mattress was returned to us. If you're considering purchasing a Simmons mattress, I strongly advise against it. Based on my experience—and the many similar complaints from other customers—the product quality and after-sales support fall far short of expectations.

0 replies

Pc Link Computers

58 months ago

Bad Service dont go near them.

Terrible service and no communication. Placed an order in September with a 20 day delivery. Emailed them on numerous occasions and get the same respond "stock is yet to arrive". Asked for a refund, they told me that i would forfeit 30% of the value of the item and the shipping cost. They have a telephone contact number but there is no answer only a message to say you need to email. Providing this level of service, it is no wonder that they are too scared to take phone calls so its easier to hide behind emails. Consumer Protection Act is totally ignored by them.

2 replies

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