Nolene B

NO for Langeberg Busdiens

I booked a ticket on the Bloukraanbus to travel to Cape Town via Riversdale for Tuesday the 6th of August 2024. I got the booking details from a virtual business card that read: "BLOUKRAANBUSSIE bookings." I paid in full R460 on the 22nd of July 2024 via Ulanda . I then cancelled in time (7 days before the traveldate)to not have to pay a cancellation fee but here's the catch: I was booked (unbeknownst to me) on the Langeberg bus( which I didn't want to book on in the first place because of past issues). AND they only gave a voucher valid for a year that was NON-transferable. Seeing that I was going to be away for longer than a year,I wasn't going to be able to use the voucher so I asked if they could make an exception forme to transfer the voucher to someone else. They then said I could do it but had to pay another R100 admin fee. I do understand companies have to have cancelation policies but it wasn't printed on their website or Social media pages. It was only mentioned that if one cancelled 7days or longer before no cancellation fee was payable. And it didn't mention ANYWHERE that Bloukraanbussie's bookings are also intertwined with Langeberg busdiens. AND the Bloukraanbus owner was willing to refund me the full amount but couldn't do so because I was booked on the Langeberg bus. Seeing that I cancelled 7 days before they can still fill my empty seat AND have 2xR460 in their bank account plus R100 admin fee for doing nothing. I will never recommend Langeberg busdiens. They are not customer satisfaction driven,but money driven. IF they were prepared to reimburse me they would have had: 1. A customer for life 2. More customers because I would have commended them for making an exception in exceptional circumstances. It's a big NO from me!!