Nazlynn L

false advertising

i made a booking with santos express for a room on the 1Aug but i much say bad experience because we arrived there pay the key deposit and then went to the room what a mess!! the photo on the booking showed a double bed the room we got was 2 single beds no space i think if i could turn around i would be in the next day . We went back to go report the room and the lady said but thats what we booked and i took out my phone and showed her the picture that they were advertising on the book app and the lady told me its an old picture and my partner ask her but why do you advertise old pictures you should update your site ... i think that is just Good so that people can know what to expect and the best part of it we didnt stay there the same time we got there is the same time we left and now they refuse to give our money back and then told me they are going to talk to a manager i was okay with waiting and that same day we was out looking for a other place and then we find the perfect and amazing place in Hartenbos ATKV we will recomend that place to anyone but Santos express is a big no no from the start they can take SANTOS EXPRESS of booking sites .... THANK YOU for your time i would like to hear from you