mustapha B

disgusting customer service

According to the terms and conditions of park village vehicle auctions you should pay in a deposit of R7000.00 To be able to bid on vehicles that are on auction. i managed to bid on 1 vehicle which i purchased, there after when i tried bidding on the next vehicle i was blocked from biding on more vehicles. i than made contact with Desiree who than informed me because i am a first time buyer that i need to pay more deposit in order to bid on more vehicles. she also told me that she would open my buyer number to buy one more vehicle which she did not, while i arrange the balance of the deposit for more vehicles. due to their inefficiency of not opening my buyer number to 1 more vehicle like she mentioned and also not disclosing upfront that i need more deposit i lost vehicles that i intended on purchasing. i feel that the i received very disgusting service due to the lack of communication from park village auctioneer employees. my advise to people and dealers is do your homework properly before purchasing from park village