Tembakazi K

Unhappy customer care from Volvo Umhlanga service team

My car has been with volvo umhlanga since April 2024 following a breakdown on the 29th of March. Assessments were done to ascertain what the problem was and no communication until I called and the service manager said he will found out the status from the mechanic. I had to do this on weekly basis either call or travel to Durban to meet with Mr Arvin who later gave conflicting updates the problem was the belt, then the engine which was to be ordered then the block and it kept on changing.. Eventually the car was fixed at the end of July I went to fetch it only to find more problems, mags and tyre's damaged, boot cover broken and the Bonnet that cannot open and be held up. On engaging him he claims it's not his responsibility I must go to the towing company. I find this to be too arrogant for some one who did not hand over my car nor the report for the work done.