KB
Kerneels B
Active since Aug 2024
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4 reviews18 months ago
Beware of how Capitec's personell operates
Dear All, I want to share my family's experience with Capitec's employee's. Although the systems on their platform work well their personell are the worst... Application was made for a marketing campaign message stating "you are pre approved for a loan" Sending bank statements 6 times, talking to no less than 14 people and more than 2 weeks low and behold... no approved loan... This is their right of course... Now, however... A month and a half later messages was received over the weekend stating that Capitec is in the process of transferring debit orders from the current bank to them... This was never requested and leads me to believe that this is a way customer's or clients are "recruited"
53 replies
20 months ago
Capitec MIE Loan Department
My sister app**** for a loan at Capitec Multiple Income Earner department on 16 august after receiving a message that she has pre qualified for this. After submitting all sorts of requested documents pertaining to the business and having to wait for some sort of payslip creation business she was informed on 24 Aug per SMS that the application was declined because the business is in her personal name and not a business name. She had hardly finished reading this when she was called by a Manager saying some choice words on how this application was handled and he would ensure a senior person takes over. The whole process then started again with the submissions and highlights were the question about the vehicle registrations as the agent thought that what was being run here is a school transport business instead of a duly registered Day-Care Center. Another was the person asking if food and cleaning materials were bought when the submissions had included 6 times sending 6 months worth of bank statements and in all this no-one could apparently pick up payments to places like Spar and Checkers. So Thursday 29 August we did a test by chatting on the WhatsApp line and also phoning the call center. Low and behold the feedback differed totally in that the WA line stated still busy while the call center said again declined and SMS send to this effect. No SMS received however and the reason was that not all documents was received so the application could not be completed so please tell or show us what these documents were if you will... It is Friday 30 August today and guess what... My sister phoned and was informed that apparently according to the call center she had already called yesterday and cancelled the whole thing so please please please give us that phone record of that instruction issued to the department. The only thing i can praise is the ability of the people answering phones to apologize and say sorry profusely for the conduct and action of their colleagues which you can never talk too. So Capitec... she will be in your Woodlands branch tomorrow for answers and i hope some member or family member of Capitec Management sees this and does something because the last thing I have strength for is to hear apologies and sorry"s from the luckless person in complaints who will be saddled with this posting on the platform. I will bet dollars to donuts that is going to be the first words,,,
53 replies
20 months ago
SA Banks have lost touch with their clients
I long for the old days where you could make an appointment and go see your bank manager for a loan. He/she would ask his assistant to go get your file and would ask what is it's for... Understand what a medical emergency means, and give you an answer immediately. Now the same process disappears ro someone hiding behind a toll free number doing who knows what... surely not working on helping me that is for sure... It is now day 6... I understand there is a place for online applications and people's time is precious for the most part but if it excludes some categories or requests... it is simply not working. Maybe someone should start a rating service website which can set rules on how business is conducted.
0 replies
21 months ago
Capitec Bank - Some answers please
A few factual statements... 1. Please provide me with the detailed log of your telephone calls to me so I can verify duration as I get the sms that I missed the call from +27 21 492 4253 2. Please explain the number not existing when I try to call it from the number you allegedly called me on. 3. Do you think that waiting more than 4 hours for a answer on a WhatsApp only to have the poor agent try to explain the volume on the line is delivering what constitutes a service to clients? 4. Why can I not sit in a branch and talk to head of department if the agent in front of me cannot answer me? In fact... why can I not call my bank's head office and be connected with the person at the head of it? 5. Did all your employees in the direct lending department leave today at 1pm at the start of what is a long weekend? It was impossible to reach this department after 1pm today. Lastly, please forgo the standard answer in reply to this, just answer the questions
53 replies
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