Terinay J

Dan nela beauty spa. Spa of nightmares

Worst spa ever!!!! So for mother's day my husband and daughter got me a wikideal voucher which consisted of a couples massage at Dan nela beauty spa and a three course meal at brocka. The 1st red flag was the fact that I could not get through to Dan Nela spa to make a booking via telephone. I called all the numbers provided on the wikideal voucher multiple times on many days, I found an email option on their websites, sent my date and time I wanted and received no response. Myself and my husband then had to drive all the way to canal walk from southern suburbs just to make a booking. Which we were not able to do because apparently you can't make a booking at the place. Not to mention, the place is impossible to find. Upon arrival, we met another couple in the spa who was in distress as they refused to reschedule or proceed with their treatment as they were there on time but no one opened the door for them. The couple requested to speak to the manager but the manager was of no help. So next was our turn to speak to the lady at the front desk. So we advised we are there to make a booking and that we had a wikideal voucher. After hearing the couples horror we proceeded to ask for a booking, the lady at the front desk asked for our voucher which we refused to give for obvious reasons. The lady then advised that she wouldn't be able to make the booking unless we gave her the voucher. Which does not make sense because when people make cash bookings without a wikideal voucher, they are not required to pay the cash upfront . We asked to speak to the manager, the girls **** and said their phones had died and refused to pass on details of the manager. Eventually after kicking up a racket they called the manager on their phone that apparently died. My husband initially spoke to the manager, he was not rude, spoke in a calm polite manner. Then he turned to me and said the manager just told him that her dad is a big time sangoma and that he must not mess with her and her father or he will get to meet her father. My husband passed the phone to me as he was in complete disbelief. I took the phone and put it to my ear only to find the manager screaming at the top of her lungs. When I spoke she then advised she would not make the booking for us because my husband was rude to her. Which he was not. I am in disbelief and absolutely disgusted that these people are still in business. She also said that apparently wikideals advised them not to accept any bookings because wikideals would refund all wikideals voucher purchases as they are no longer in partnership. This makes completely no sense as the story always changes. She then also said she will only be in South Africa in 2025 and can contact us back next year. All their reviews are bad!