ZH
Zahier H
Active since Aug 2024
3
Reviews
0
Industries
Reviews
3 reviews5 months ago
Engine overhaul
Reposting this review after being advised by RMI to remove it until investigations were concluded by Motor industry Ombudsman. In February 2024 I had my engine light flashing and found a workshop JN Motor and Gearbox Repairs. They had the car checked out and sent me a diagnostic report confirming misfire on Cylinder 2 and 3. They then did a Compression test as the mechanic said he experienced the same issues with many other vehicles of the same model. We received a quote and agreed to proceed with the repairs as suggested by the workshop which was a complete engine overhaul. After a few weeks we received the car and after a day we heard loud ticking noises coming from the engine bay as well as brake fluid leaking. Took the car back and they said that they could not find anything wrong. After another day or two I noticed there was a lot of brake fluid leaking which I then took back to them. They "fixed" the leak and then the next day my ABS Sensor light was flashing. took the car back and they told me my abs module has packed up and needs to be replaced. They quoted me for the repairs which we paid in full. After more than a month we received the car back and then noticed the car was still leaking brake fluid and now also oil and the car had a rough idle. Took the car back then they said idle was normal and they fixed the leaks. I went home and inspected the vehicle myself to find the oil leak was still there and a thick black sludge on the exhaust that was causing fumes to come into the car. I also noticed a few other parts of the car were damaged. The shock for the bonnet (holding the bonnet up) was broken and the lcd screen on the dash was also damaged. Took the car back and expressed my disappointment with their workmanship, they promised to fix all the issues. The mechanic Junaid even told me that he stripped the bonnet shock from another clients car to replace mine. This took another few weeks as they found the car was still misfiring and they were struggling to pinpoint the cause. I eventually received my car back and then two or three days later, on a Friday the coolant warning light came on and when I checked there was no coolant in the car. Took the car back yet again which they then just topped up the coolant. I was told to monitor the oil and water every day to make sure everything is ok. The next day I notified them that the coolant was still disappearing and had the car sent back the next Monday. Before I took the car back to them the car had a very rough idle and with that the engine and EPC light came on. When I checked the car in, I showed Shannon the engine and EPC light that was on. When I eventually collected the car, I asked about the engine and EPC light to which the mechanic Junaid did not know of, and this was completely ignored. I decided to have another workshop inspect the car. I received a report from them confirming that there is low compression on cylinder two. Reported these findings to JN Motors and they ignored my messages and claimed that I have voided my guarantee as another workshop worked on the car even though that was not the case and only a diagnostic test was done. We have been struggling with issues on our car since February 2024 to date with the car being in a much worse state than what it was when it initially went in for repairs. It is basically just a dud and RMI cannot assist. I have escalated this to the ombudsman, who came back and found they were guilty and negligent, but they were not forced to reimburse me. I was told to take it further to the National Consumer Commission (NCC). Repairs were eventually carried out by another worked and they found that there were score marks on the bore due to broken piston ringlands. This after a full engine rebuild was done by JN motor and gearbox repairs. Absolutely appalling service. Your car will go in with one problem and come back with with same issue and 10 others.
0 replies
14 months ago
Very happy with serv...
Very happy with service received from Tasneem at Santam
53 replies
16 months ago
Engine overhaul
In February 2024 I had my engine light flashing and found a workshop JN Motor and Gearbox Repairs. They had the car checked out and sent me a diagnostic report confirming misfire on Cylinder 2 and 3. They then did a Compression test as the mechanic said he experienced the same issues with many other vehicles of the same model. We received a quote and agreed to proceed with the repairs as suggested by the workshop which was a complete engine overhaul. After a few weeks we received the car and after a day we heard loud ticking noises coming from the engine bay as well as brake fluid leaking. Took the car back and they said that they could not find anything wrong. After another day or two I noticed there was a lot of brake fluid leaking which I then took back to them. They "fixed" the leak and then the next day my ABS Sensor light was flashing. took the car back and they told me my abs module has packed up and needs to be replaced. They quoted me for the repairs which we paid in full. After more than a month we received the car back and then noticed the car was still leaking brake fluid and now also oil and the car had a rough idle. Took the car back then they said idle was normal and they fixed the leaks. I went home and inspected the vehicle myself to find the oil leak was still there and a thick black sludge on the exhaust that was causing fumes to come into the car. I also noticed a few other parts of the car were damaged. The shock for the bonnet (holding the bonnet up) was broken and the lcd screen on the dash was also damaged. Took the car back and expressed my disappointment with their workmanship, they promised to fix all the issues. This took another few weeks as they found the car was still misfiring and they were struggling to pinpoint the cause. I eventually received my car back and then two or three days later, on a Friday the coolant warning light came on and when I checked there was no coolant in the car. Took the car back yet again which they then just topped up the coolant. I was told to monitor the oil and water every day to make sure everything is ok. The next day I notified them that the coolant was still disappearing and had the car sent back the next Monday. Before I took the car back to them the car had a very rough idle and with that the engine and EPC light came on. When I checked the car in, I showed Shannon the engine and EPC light that was on. When I eventually collected the car, I asked about the engine and EPC light to which the mechanic Junaid did not know of and this was completely ignored. I decided to have another workshop inspect the car. I received a report from them confirming that there is low compression on cylinder two. Reported these findings to JN Motors and they ignored my messages. We have been struggling with issues on our car since February 2024 to date with the car being in a much worse state than what it was when it initially went in for repairs. Its is basically now just a dud and RMI cannot assist. I have escalated this to the ombudsman, but it will be months before my case will be reviewed, in the meantime I will be without a car. Absolutely appalling that workshops can get away with this kind of service and not be held accountable.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)