Clement R

Avoid at any cost

DO NOT USE Nova Direct for European Recovery! It is a ****. Our car broke down on a French motorway (one tire puncture). They never answered the phone and they refused to reimburse the cost of French Motorway recovery. We called the "Emergency" number on their policy document, no answer after 1 hour and 10 min in 35 degrees heat with my pregnant wife and 2 kids by the motorway. The next day, after sorting out recovery and changing the tyres ourselves, Direct Nova refused to reimburse the £220 cost of recovery. They say it's because we didn't notify them of travel dates... DESPITE BOOKING SPECIFIC DAYS ON THE POLICY 10 days before the breakdown.