Chanelle P

Bad Company

I am extremely disappointed with the service I received from Skills Academy. I registered in December for my Matric course. I was clearly told that my online course material would be sent to me within 48 hours after my debit order was processed. My debit order went off successfully and I received confirmation of payment, yet 11 days later I had still not received any course material or access to the course. Because of this, I cancelled my subscription. A few days later I was shocked to receive a R2000 penalty fee. Shortly after that, an additional R350 was added to my account. For weeks now I have repeatedly asked for information regarding the so-called “investigation” they claim is being done on my account. Instead of receiving answers or assistance, the only communication I seem to receive are additional penalty fees. This experience has been extremely frustrating and unprofessional. Based on my experience, I would not recommend Skills Academy to anyone. I feel misled by the promises made when I registered, and the way this situation has been handled has completely destroyed my trust in the company.