Skills Academy
Claimed Business
Skills Academy
Claimed Business
402 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Skills Academy delivers a strongly positive experience for a majority of its students, particularly around proactive student support, friendly staff, and affordable fees. However, recurring frustrations with financial penalties, delayed certifications, and unresponsive administration for escalated issues pull down specific theme scores. The institution excels at regular check-ins and motivational communication but struggles when students need resolution of complex administrative or financial disputes.
Top Strengths:
- •Teaching & Academic Support: Students consistently praise named tutors like Tshepang, Sandi-Lee, and Steven Mutema for patience, quick responses, and motivational support. The Telegram groups and regular check-in calls are frequently cited as standout features.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
5.1Trustindex Rating
#3Ranked In Short Courses
86h 6mReply Time
61 NPSVery Likely
Replied to 54% of negative reviews
Reply time on negative reviews: 89 hours 50 min
TrustIndex
5.1
Ranking
#3
in Short Courses
Avg Reply
86 hours 6 minutes
NPS Score
61
Recommended: Very Likely
Replied to 54% of negative reviews
Reply time on negative reviews: 89 hours 50 min
Review Distribution
4.4|402 Reviews
May '25 - Apr '26
5(75.9%)
4(5%)
3(1.3%)
2(2%)
1(15.8%)
5(75.9%)
4(5%)
3(1.3%)
2(2%)
1(15.8%)
Recent reviews (402)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKN
Kholekile N
1 reviews | Active since Jan 2020
19 Mar 2026, 07:01
Skills Academy your service it's very poor guys . I was rating you high the time I was starting with you. Now you disappointed me
I'm Nhlanhla Nkateko Nkosi my students number 331277.Im Not happy with their services. They lost my assignment of introduction of Computers.(1-3) They said I only submitted CompTIA A+ (1-4) how can I submitted the second assignment if I'm not done. Because before they send the second one I was done with the first one. I even fill up their feedback from. Now they said I' must pay R660 for those books that they lost my assignment. That not my fault, they lost my assignment now they want me to pay R660 they are ****ming me because I'm done paying fees now they come with another story
Helpful (0)
|Replies (0)KN
Kholekile N
1 reviews | Active since Jan 2020
19 Mar 2026, 07:01
Skills Academy your service it's very poor guys . I was rating you high the time I was starting with you. Now you disappointed me
I'm Nhlanhla Nkateko Nkosi my students number 331277.Im Not happy with their services. They lost my assignment of introduction of Computers.(1-3) They said I only submitted CompTIA A+ (1-4) how can I submitted the second assignment if I'm not done. Because before they send the second one I was done with the first one. I even fill up their feedback from. Now they said I' must pay R660 for those books that they lost my assignment. That not my fault, they lost my assignment now they want me to pay R660 they are ****ming me because I'm done paying fees now they come with another story
0
Replies (0)BP
Barindina P
1 reviews | Active since Jan 2020
18 Mar 2026, 10:27
Cancelation sucks
Its the worst place to every use for distance learning, very quick to give out a course then Andre lies to you saying you need to pay for cancelations before your first debit order when its suppose to be free!
Helpful (0)
|Replies (0)BP
Barindina P
1 reviews | Active since Jan 2020
18 Mar 2026, 10:27
Cancelation sucks
Its the worst place to every use for distance learning, very quick to give out a course then Andre lies to you saying you need to pay for cancelations before your first debit order when its suppose to be free!
0
Replies (0)LE
Leoni E
1 reviews | Active since Jan 2020
18 Mar 2026, 09:42
Best online studies academy
I left school while i was in Grade 10 then as an adult i want to do my matric and i struggle to find the right online academy as am also working shift ,this skill academy is the best they call you and if any problems they answer very fast truly will recommend them for studies online as even the prices is very good
Helpful (0)
|Replies (0)LE
Leoni E
1 reviews | Active since Jan 2020
18 Mar 2026, 09:42
Best online studies academy
I left school while i was in Grade 10 then as an adult i want to do my matric and i struggle to find the right online academy as am also working shift ,this skill academy is the best they call you and if any problems they answer very fast truly will recommend them for studies online as even the prices is very good
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Replies (0)VS
Veronica S
1 reviews | Active since Jan 2020
12 Mar 2026, 17:47
Concern About Lack of Student Support and Unprofessional Communication
I enrolled with Skills Academy because of the positive reviews I saw online, especially on HelloPeter. As someone who is self-studying, I believed this would be a good institution to support students who need guidance while studying independently. At the beginning everything went well. We had an excellent accounting tutor for NQF4, Zolani Sqelo who was extremely helpful and professional. However, Skills Academy later informed students that he was no longer working with them. From around November last year, there was effectively no active tutor assisting students with their questions. Skills Academy provides Telegram groups for each subject and advertises that students can receive help there. Unfortunately, in practice, students rarely receive answers. Sometimes a tutor would appear briefly and tell students to send an email for assistance, but the questions on the group would remain unanswered. This was especially stressful because many students are preparing for ICB exams, which are challenging and require guidance. Because of the lack of assistance, I started helping other students in the Telegram group. I assisted them with things such as understanding where to submit assignments, how to book exams, and general questions about their studies. I did this simply to support fellow students who were clearly struggling and not receiving responses. Recently, a discussion started in the Telegram group about the lack of support students were experiencing. I shared a post I had seen on Facebook about tutoring help, purely because many students were asking for assistance and felt stuck before their exams. Today I received a missed call on Telegram from someone listed as an accounting tutor. Shortly after, a woman phoned my personal cellphone and introduced herself as “Carmen.” She immediately spoke in an aggressive tone and asked if I was a tutor and why I was sharing posts in the Telegram group. I explained that I am not a tutor, but simply a student who has been helping others because there has been little to no support from the college. During the conversation she became quite rude, and before ending the call she suddenly mentioned that she was calling from Skills Academy. It appeared that she initially pretended to be a student before revealing she was actually calling from Skills Academy. I found this approach very unprofessional. If the college wanted to speak to me, they could simply have contacted me directly and honestly from the start. Later, the Skills Academy landline called me and confirmed that Nurah Rain( True caller name) were checking whether I was acting as a tutor. I again explained that I had only been helping students informally for the past six months with general questions while they were struggling to receive support. My concern is not about this phone call alone. My concern is about the overall lack of consistent student support. Students often wait weeks for assignments to be marked, and questions in the Telegram groups frequently go unanswered, even close to exam times when students are most anxious. During the call I told them that if students are paying for a service, they deserve the support that is being advertised. To their credit, I was told that a new tutor would be introduced later today and that online classes would start for students. I sincerely hope this happens and that the level of support improves. My intention with this review is not to attack Skills Academy but to highlight the reality many students are experiencing. If an institution wants to be known as one of the best colleges, then the level of service and student support must consistently match that promise. Students need guidance, empathy, and timely assistance throughout their studies — not only at the beginning, but for the entire duration of their course. I truly hope Skills Academy improves their support systems for the sake of all the students who depend on them. — Current Student
Helpful (0)
|Replies (0)VS
Veronica S
1 reviews | Active since Jan 2020
12 Mar 2026, 17:47
Concern About Lack of Student Support and Unprofessional Communication
I enrolled with Skills Academy because of the positive reviews I saw online, especially on HelloPeter. As someone who is self-studying, I believed this would be a good institution to support students who need guidance while studying independently. At the beginning everything went well. We had an excellent accounting tutor for NQF4, Zolani Sqelo who was extremely helpful and professional. However, Skills Academy later informed students that he was no longer working with them. From around November last year, there was effectively no active tutor assisting students with their questions. Skills Academy provides Telegram groups for each subject and advertises that students can receive help there. Unfortunately, in practice, students rarely receive answers. Sometimes a tutor would appear briefly and tell students to send an email for assistance, but the questions on the group would remain unanswered. This was especially stressful because many students are preparing for ICB exams, which are challenging and require guidance. Because of the lack of assistance, I started helping other students in the Telegram group. I assisted them with things such as understanding where to submit assignments, how to book exams, and general questions about their studies. I did this simply to support fellow students who were clearly struggling and not receiving responses. Recently, a discussion started in the Telegram group about the lack of support students were experiencing. I shared a post I had seen on Facebook about tutoring help, purely because many students were asking for assistance and felt stuck before their exams. Today I received a missed call on Telegram from someone listed as an accounting tutor. Shortly after, a woman phoned my personal cellphone and introduced herself as “Carmen.” She immediately spoke in an aggressive tone and asked if I was a tutor and why I was sharing posts in the Telegram group. I explained that I am not a tutor, but simply a student who has been helping others because there has been little to no support from the college. During the conversation she became quite rude, and before ending the call she suddenly mentioned that she was calling from Skills Academy. It appeared that she initially pretended to be a student before revealing she was actually calling from Skills Academy. I found this approach very unprofessional. If the college wanted to speak to me, they could simply have contacted me directly and honestly from the start. Later, the Skills Academy landline called me and confirmed that Nurah Rain( True caller name) were checking whether I was acting as a tutor. I again explained that I had only been helping students informally for the past six months with general questions while they were struggling to receive support. My concern is not about this phone call alone. My concern is about the overall lack of consistent student support. Students often wait weeks for assignments to be marked, and questions in the Telegram groups frequently go unanswered, even close to exam times when students are most anxious. During the call I told them that if students are paying for a service, they deserve the support that is being advertised. To their credit, I was told that a new tutor would be introduced later today and that online classes would start for students. I sincerely hope this happens and that the level of support improves. My intention with this review is not to attack Skills Academy but to highlight the reality many students are experiencing. If an institution wants to be known as one of the best colleges, then the level of service and student support must consistently match that promise. Students need guidance, empathy, and timely assistance throughout their studies — not only at the beginning, but for the entire duration of their course. I truly hope Skills Academy improves their support systems for the sake of all the students who depend on them. — Current Student
0
Replies (0)JM
Joniky M
1 reviews | Active since Jan 2020
11 Mar 2026, 17:38
Consultant team very helpful
Their consultants team they very professional, and they listen and understand what you need and give you feedback. In no time I received my study materials and they also deduct the amount we agreed on. Sibusiso sekundla your the best and am looking forward to study and learn with academy
Helpful (0)
|Replies (0)JM
Joniky M
1 reviews | Active since Jan 2020
11 Mar 2026, 17:38
Consultant team very helpful
Their consultants team they very professional, and they listen and understand what you need and give you feedback. In no time I received my study materials and they also deduct the amount we agreed on. Sibusiso sekundla your the best and am looking forward to study and learn with academy
0
Replies (0)KM
Kelebogile M
1 reviews | Active since Jan 2020
9 Mar 2026, 17:17
Rashieda Felix
Good service i received from Rashieda Felix (Financial advisor) I’m satisfied
Helpful (0)
|Replies (0)KM
Kelebogile M
1 reviews | Active since Jan 2020
9 Mar 2026, 17:17
Rashieda Felix
Good service i received from Rashieda Felix (Financial advisor) I’m satisfied
0
Replies (0)CP
Chanelle P
1 reviews | Active since Jan 2020
6 Mar 2026, 16:55
Bad Company
I am extremely disappointed with the service I received from Skills Academy. I registered in December for my Matric course. I was clearly told that my online course material would be sent to me within 48 hours after my debit order was processed. My debit order went off successfully and I received confirmation of payment, yet 11 days later I had still not received any course material or access to the course. Because of this, I cancelled my subscription. A few days later I was shocked to receive a R2000 penalty fee. Shortly after that, an additional R350 was added to my account. For weeks now I have repeatedly asked for information regarding the so-called “investigation” they claim is being done on my account. Instead of receiving answers or assistance, the only communication I seem to receive are additional penalty fees. This experience has been extremely frustrating and unprofessional. Based on my experience, I would not recommend Skills Academy to anyone. I feel misled by the promises made when I registered, and the way this situation has been handled has completely destroyed my trust in the company.
Helpful (0)
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Chanelle P
1 reviews | Active since Jan 2020
6 Mar 2026, 16:55
Bad Company
I am extremely disappointed with the service I received from Skills Academy. I registered in December for my Matric course. I was clearly told that my online course material would be sent to me within 48 hours after my debit order was processed. My debit order went off successfully and I received confirmation of payment, yet 11 days later I had still not received any course material or access to the course. Because of this, I cancelled my subscription. A few days later I was shocked to receive a R2000 penalty fee. Shortly after that, an additional R350 was added to my account. For weeks now I have repeatedly asked for information regarding the so-called “investigation” they claim is being done on my account. Instead of receiving answers or assistance, the only communication I seem to receive are additional penalty fees. This experience has been extremely frustrating and unprofessional. Based on my experience, I would not recommend Skills Academy to anyone. I feel misled by the promises made when I registered, and the way this situation has been handled has completely destroyed my trust in the company.
0
Replies (0)LF
Liezl F
1 reviews | Active since Jan 2020
5 Mar 2026, 07:50
USELESS
As a adult trying to improve my matric in order to study further, I already felt unsure and insecure.. They have no compassion to try and help you, you will ask specific questions and receive late and useless answers that feel automated. You wait days for a response and all they know how to do is resend a task as if you dont already have it. They are absolutely useless at doing their jobs and use high demand as an excuse to neglected you. Ive had an issue with my June exam being rejected and i contacted them as a last resort hoping they would see that it is urgent and i hoped for a timely and relevant response but even that was too much to ask. Do not use them as they do not give a **** about helping you.
Helpful (0)
|Replies (0)LF
Liezl F
1 reviews | Active since Jan 2020
5 Mar 2026, 07:50
USELESS
As a adult trying to improve my matric in order to study further, I already felt unsure and insecure.. They have no compassion to try and help you, you will ask specific questions and receive late and useless answers that feel automated. You wait days for a response and all they know how to do is resend a task as if you dont already have it. They are absolutely useless at doing their jobs and use high demand as an excuse to neglected you. Ive had an issue with my June exam being rejected and i contacted them as a last resort hoping they would see that it is urgent and i hoped for a timely and relevant response but even that was too much to ask. Do not use them as they do not give a **** about helping you.
0
Replies (0)