Joanne H

Absolutely shocking - stay well away from The Touch Down Group and all their properties. They're ***** - beware!

A 1 rating is far too high for this ***** operator. I'm owed a refund from this property management company for an accommodation booking made on Booking.com, and the refund of the funds charged to my payment card tendered is by now outstanding for almost 3 weeks. By any reasonable expectations the refund ought to have been back in my bank account within 4-5 days at most. I too have been approached by their staff with really suspect requests (send them a photo of my bank card!!! ahem-- no bank in the country would condone such a requests being made to their banking clients -- *****ulent request! Further request for a copy of my ID without any compliance with the POPIA to motivate the need for me to provide them my personal information. I wish I'd read these reviews on hellopeter much earlier on ... The Touch Down Group appears quite incapable of transacting on a "normal basis" on anything. Indeed this experience points to a company that takes an inordinately long time to return funds owed to transacting parties - in my case for a cancelled booking within the specified terms of the Booking.com booking. Fortunately, Booking.com - as a respectable commercial organisation - are handling things from here after receiving my complaint. For my part I'll be lodging a complaint with the Information Regulator (non-compliance with POPIA) and will request their removal from the Booking.com platform. From reading the other reviews posted here, it's quite clear that The Touch Down Group dismally fail the very basics of "good business practices". They seem also quite impervious to their already very *****ed reputation. I just wish I'd know to stay clear of them, and my clear message for all others is "Stay well away from The Touch Down Group and all their properties!" They're a disaster.