YVONNE M0FOLENG

Afrimart sold us a lie ( 2 wheel tractor and accesories )

On the 21st November 2023, we placed the order for the 2 Wheel Tractor and the accessories from Afrimart after we came to enquire and establish if there is any after sale support on the 1st of November 2023. We were told by their sales Agent (Thomas Baloyi) that yes indeed Afrimart have the required skills/knowledge to provide such a service, and they have sold many of this equipment before. The equipment arrived in January 2024, and we requested Afrimart to assemble and test as per the agreement we had when we came to inquire. After the equipment was assembled, we were called to come and collect. We went for the collection, and we requested for the Tractor to be tested. Only to find out that Afrimart had no knowledge of the product in question as it was wrongly assembled. Couple of the components were wrongly fitted. The Tractor was then tested by the Sales Agent and as he tried to increase the speed by changing the gears, the Tractor activated a dead stop and failed. It did not start any more after this incident and we left it to be repaired. We requested that it must be fixed before we can collect it. A month later (February 2024) we were told that it is fine, we can collect. On arrival, we requested for another test. As Thomas try to test it again, the Tractor started at high speed and overpowered him crashed into the building breaking the control handles and deformation/bend which is visible on the main frame in front and the damage on the light. We left it again to be repaired. we came again in April 2024 and Thomas was no longer comfortable to test it after the previous incidents. Finally, he tested it with the store owner and after several attempts. We took the tractor and when we got home, I started it, as I put it on forward drive it activated the break. I reported the matter, and I was requested to test it again and sent the video. I did exactly as I was requested by Afrimart service personnel. Then we agreed that I must bring it back. Upon arrival I found the new service Manager and I reported the matter. He told me that he will organize Mechanic to check it. I did a follow-up, and he said it is fine. I told him that we don’t want it anymore after several attempts to address the problems. To make it worse the manual was written in Chinese. Every time we experience the problem, they will have to contact someone in China for assistance. I was then told that they will have to sell it first and take 20% from my money. I made a follow-up in May 2024 regarding the payment, and I was told I must wait for June 2024. In June I made another follow-up, I was then told the tractor has damaged the gearbox, I must write the email. I did as was told and I never got any feedback going forward. Afrimart must payback my money. I cannot be used as a scapegoat for them selling item they don't have experience on and failing to declare from the onset , they sold us a lie .