Ashlea R

Blame game! Most *********** UMA in the market

Our experience with ECIA has been extremely disappointing. They fail to send brokers the necessary correspondence, which means clients do not receive the service they are entitled to. ECIA simply assumes that emails are sent to brokers so they can notify clients of premium increases. When clients raise complaints, instead of taking responsibility, ECIA shifts the blame to former staff members who have not been with the company for over 9 months. This lack of accountability and poor communication is unacceptable for a professional service provider.