Carmen D

A warning for future clients

Saturday I had a very bad experience at SkinEstetics in Waterkloof and just felt like I need to warn future clients. I went for a dermaplating session, gel nails and a wax. We started off with the dermaplating session. It was my first time so didn’t really know what to expect. During my service she left the room quite often and other staff kept entering the room to get stuff out of the cupboard. At one stage I opened my eyes and saw that she was filming my face while working and I wasn’t asked if I was okay with that before hand. After the dermaplating session she said that my eyebrows and lip still needed to be waxed because all the hair wasn’t removed (I went for the dermaplating so I didn’t have to wax my face). The wax was too hot and she ripped some skin off of my lip. As far as I know now you are not supposed to wax the skin where you dermaplated and she did. My nails came out nice afterwards, but she was very hard handed. I’ve had my nails done before and it never hurt when they push the cuticles back, but this time it did. She also cut me a few times with the nail file and caused it to bleed a bit. She would also often get up to help other staff or do things and come back and forget where she was with my nails. Cuticle oil was only added after the fact when she wanted to take pictures of my nails. The wax session was the worst of all. I’ve had a brazilian wax before and I know it’s not a pleasant experience, but i’ve never experienced so much pain. I had to ask her to stop. The wax was too hot, kept breaking when she pulled and she didn’t apply any tension. My underwear also got lots of wax on it. After asking her to stop she offered to use a different wax. She still didn’t apply any tension on the skin. I know pinpoint bleeding is common, but this was more than that. I’m left with some skin **********. I told her to just do a bikini instead just so it could be done. She didn’t clean off the leftover wax and just gave me cream to apply to the waxed areas. I still got charged for a full brazilian wax. My reason for leaving this review is to try and save some women from having the same experience.