L
Lebogang
Active since Aug 2024
4
Reviews
0
Industries
Reviews
4 reviews5 months ago
IF I COULD GIVE NEGATIVE STAR RATINGS, THAT IS WHAT THEY WOULD GET.
All I will say is don't come here, rather go with another company!!! The company is a start up, they borrow a 5ton truck to have it driving around the country because they don’t have trucks themselves so chances of you getting your things picked up or delivered late are very high. Their processes are non-existent, and only exist when you want to complain about their service, for instance: I called to enquire about their service to move goods in a 2 bedroom apartment from Centurion to Cape town and I was immediately told of a special for 8999 for September to do so, failing which then the normal price would be 10999, no form to list inventory, no nothing. Was pressured to pay the 50% deposit because the demand for their service was high (I highly doubt there was demand). Upon the collection of my goods, I was told that I overstated the quantity of items and needed to pay an extra R3000 or else the deal is off. Then you ask yourself, overstating the quantity where??? Because it was last minute and I was desperate to move things, I paid. 3 Guys came to take my stuff, TV was wrapped in a blanket, mattress not covered, nothing. Not like they have it in pictures they post, for me anyway. Them taking the goods was easy, them delivering was the most difficult thing ever! Delivery was 4 days late, imagine sleeping on the floor for 4 days because your bed is somewhere in the country. The guys that took my goods quit because they themselves have issues with the company that I don't know of. Random 2 guys were hired into making delivery of my goods on this late 4th day and were not told they would have to drop them off in my apartment, once again, all that was asked was collection address and delivery address, no document provided to specify list of items, no document provided to specify whether you are in a complex, freehold, ground floor or 20th floor. So the guys that were hired to drop off stuff were shocked to realise they have to put the stuff in my apartment on the 1st floor of the building. When you call Zanele (operations manager) about this she says I didn't notify them that I am on the 1st floor, theres no established moving company that wouldn't cater to this. Because things were collected in haste from the "strorage" in Siphiwo Street, Kayelitsha some items were left behind, I had to spend some more to make means to get the stuff. They claim to have associations with the likes of LoadAlot for assistance where they may be lacking but such association does not exist, outside of the owner (Zimkhitha Mjeza) of the company having worked there at some point in her past. IN SUMMARY: Worst moving company you could ever use, no processes no procedures, they will tell you about the need for you to spend more money (Lerato) and your stuff will be late. And they have all the excuses in the world for why you can't get your stuff in time like they said you would or why they cant use their "associates" to make the delivery on their behalf. Their own workers are quitting on them and you, the customer are not a priority AT ALL.
0 replies
5 months ago
IF I COULD GIVE NEGATIVE STAR RATINGS, THAT IS WHAT THEY WOULD GET.
All I will say is don't come here, rather go with another company!!! Let me start by saying that theres a chance that some of the people giving 5 stars here are friends or family of the business (if we can call it that) and not real clients, the real clients are those giving 1 stars. The company is a start up, they borrow a 5ton truck to have it driving around the country because they don’t have trucks themselves so chances of you getting your things picked up or delivered late are very high. Their processes are non-existent, and only exist when you want to complain about their service, for instance: I called to enquire about their service to move goods in a 2 bedroom apartment from Centurion to Cape town and I was immediately told of a special for 8999 for September to do so, failing which then the normal price would be 10999, no form to list inventory, no nothing. Was pressured to pay the 50% deposit because the demand for their service was high (I highly doubt there was demand). Upon the collection of my goods, I was told that I overstated the quantity of items and needed to pay an extra 3000 or else the deal is off. Then you ask yourself, overstating the quantity where??? Because it was last minute and I was desperate to move things, I paid. Guys came to take my stuff, TV was wrapped in a blanket, mattress not covered, nothing. Them taking the goods was easy, them delivering was the most difficult thing ever! delivery was 4 days late. The guys that took the goods quit because they themselves have issues with the company (remember, 1 truck, same guys that pick up and drop off stuff). Random 2 guys were ******* into making delivery of my goods on this late 4th day and were not told they would have to drop them off in my apartment, once again, all that was asked was collection address and delivery address, no document provided to specify list of items, no document provided to specify whether you are in a complex, freehold, ground floor or 20th floor. So the guys that were ******* to drop off stuff, who by the way didn't even know about my goods before making the drive down to the Cape from Gauteng were shocked to realise they have to put the stuff in my apartment on the 1st floor of the building. When you call Zanele about this she says I didn't notify them that I am on the 1st floor, theres no established moving company that wouldn't cater to this. Because things were collected in haste from someone's house in Kayelitsha (the storage) some items were left behind, I had to spend some more to make means to get the stuff. They claim to have associations with the likes of LoadAlot for assistance where they may be lacking but such association does not exist, outside of the owner (Zimkhitha Mjeza) of the company having worked there at some point in her past. IN SUMMARY: Worst moving company you could ever use, no processes no procedures, they will **** you of your money (Lerato) and your stuff will be late, or if you will ever get them. And they have all the exuses in the world for why you cant get your stuff in time like they said you would. Their own workers are quitting on them and you, the customer are not a priority AT ALL.
0 replies
5 months ago
IF I COULD GIVE NEGATIVE STAR RATING, THAT IS WHAT THEY WOULD GET.
All I will say is don't come here, rather go with another company!!! Let me start by saying that theres a chance that some of the people giving 5 stars here are friends or family of the business (if we can call it that) and not real clients, the real clients are those giving 1 stars. The company is a start up, they only have 1 5ton truck driving around the country so chances of you getting your things picked up or delivered late are very high. Their processes are non-existent, and only exist when you want to complain about their service, for instance: I called to enquire about their service to move goods in a 2 bedroom apartment from Centurion to Cape town and I was immediately told of a special for 8999 for September to do so, failing which then the normal price would be 10999, no form to list inventory, no nothing. Was pressured to pay the 50% deposit because the demand for their service was high ( there was no demand). Upon the collection of my goods, I was told that I overstated the quantity of items and needed to pay an extra 3000 or else the deal is off. Then you ask yourself, overstating the quantity where??? Because it was last minute and I was desperate to move things, I paid. Guys came to take my stuff, TV was wrapped in a blanket, mattress not covered, nothing. The things you see from pictures they post are probably from other companies. Them taking the goods was easy, them delivering was the most difficult thing ever! delivery was 4 days late. the guys that took the goods quit because they themselves havent been paid among other issues (remember, 1 truck, same guys that pick up and drop off stuff), i doubt even the ladies in office get their salaries properly but that is just my speculation. Random guys were ******* into making delivery of my goods on this late 4th day and were not told they would have to drop them off in my apartment, once again, all that was asked was collection address and delivery address, no document provided to specify list of items, no document provided to specify whether you are in a complex, freehold, ground floor or 20th floor. So the guys that were ******* to drop off stuff, who by the way didnt even know about my goods before making the drive down to the cape from gauteng where shocked to realise they have to put the stuff in my apartment on the 1st floor of the building. When you call Zanele about this she says I didnt notify them that I am on the 1st floor, theres no established moving company that wouldnt cater to this. Because things were collected in haste from someone's house in Kayelitsha (the storage) some items were left behind, I had to spend some more to make means to get the stuff. They claim to have associations with the likes of LoadAlot for assistance where they may be lacking but such association does not exist, outside of the owner of the company having worked there at some point in her past. IN SUMMARY: Worst moving company you could ever use, no processes no procedures, they will **** you of your money (Lerato) and your stuff will be late, or if you will ever get them. And they have all the exuses in the world for why you cant get your stuff in time like they said you would. Their own workers are quitting on them and you, the customer are not a priority AT ALL.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)