Rudene H

Disgusting and horrible service to book with a free voucher

Utter disgusting customer service to make a reservation with a free voucher. I sent an email to make a booking for my 50th birthday and they rep**** they blocked out free vouchers for August and they are fully booked. Then I rep**** but your terms and conditions stated it is valid from 05 August 2024. So I called the hotel and they said there are rooms available and I even checked on Lekker slaap and Booking.com they have rooms available. So when you won or someone give you a voucher from this hotel...the Revenue Director will decide when you can book this voucher. In that case they must make it clear on their terms and conditions that the revenue director will decide when you may book your stay. I will not give them 1 star for rating.