Clinton M

Infinite Property Managment

I have owned an investment property in JHB that is managed by Infinite for approximately 12/13 years and fortunately it is not very often i need to deal with them directly but when i do it is one of the most unpleasant experiences. If you do take the time to call their office they screen the calls diligently one can only assume to avoid people they may not want to engage with and the staff are generally abrupt and give you the impression that you are wasting their time what do you want. Not all the staff i would think but unfortunately the majority i have had to deal with. My most recent experience i transferred this investment property in to another companies name and paid a deposit being the seller as is required immediately upon request in full and without questioning their amount calculated. When transfer took place mid month they decided that the full deposit with an extra months levies can be credited to the new owner of the property. When asked to please refund the deposit prorated for the mid month transfer they simply imp**** i paid a deposit up till September (3 months) and they not refunding the deposit for September as it is a "guarantee" it will be a credit for the new owner. This simply defies logic, do new owners in sectional title properties get free month / months levies and utilities when they purchase? I am still trying to get this deposit sorted out with them but am baffled by their thinking. Basically they are very unpleasant to deal with which is weird in a service orientated business, i do intend to stay far clear of any investment property that they manage.