AV
Alber Z
Active since Aug 2024
2
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Reviews
2 reviews20 months ago
Octotel is unreachable
Octotel installed a fibre point in the worst place in a flat. To contact them to get a quote to move it is near impossible.
0 replies
20 months ago
Lee refused to refund an unused returned remote.
Lee refused to refund an unused returned remote. 3) Goods do not meet a particular purpose In terms of s55(3) (read with s20) of the CPA, if a consumer informs a supplier that the goods are being bought to fulfill a particular purpose, and the supplier advises that the goods will meet this particular purpose then: 10 days after receiving the goods, the consumer can return the goods if it is not suitable for the particular purpose, and the consumer can cancel without penalty. The supplier will have to pay the costs to return the goods. It is important to note that despite the above, the consumer is not entitled to return goods for any of the above reasons (1)-(3) if: regulation prohibits the return of those goods to a supplier once they have been supp**** to a consumer (for reasons of public health or public), or after having been supp**** to a consumer, the goods have been partially or entirely disassembled, altered, added or combined with other goods or property. Wherever the CPA entitles a consumer to a refund, it must be interpreted to mean that the consumer has the election on how to receive the refund. This means that while refunds as in-store vouchers or credits are not ******* per se, if the consumer demands a cash refund the supplier must give it to them. Also in terms of s56, the consumer (not the supplier) can decide whether to choose the refund, replacement or repair.
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