TK
Tienie K
Active since Aug 2024
2
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2 reviews20 months ago
Happy Client
Good afternoon. I first of all want to thank hello Peter for their action and assistance with a company Freedom Won that I have had problems with. After I reported the matter things happened very fast and I appreciate how they reacted after the complaint. I have received a request from you to grade freedom Won after their reaction but I felt it would not be fair to rate them by giving just a number and thought it better to give you a proper and detailed review. I am sending you their responce as it would be the appropriate thing to do. In short I am very happy it is just a bit of a dissapointment that it had to go so far. I herewith attach their response and want to thank them for this it is truely appreciated and yes I will continue with them. On 27/08/2024 15:09, Freedom Won SA wrote: > Hi Tienie Kruger, > > I hope this message finds you well. > > Following our recent telephone conversation, I would like to confirm that we are proceeding with the replacement of your battery with our 30-21 model, serial number FW2017-00142. This battery delivers 17.5 kW, offering greater capacity compared to the 20-14 model. As discussed, your client has agreed to cover the costs of collection, customs, and duties. The total cost estimation is 6613.43Pula. > > Attached, you will find the quote for the collection. Kindly ask your client to proceed with the payment and provide proof of payment so that we can arrange for the dispatch of the battery. Additionally, please provide us with the TIN number and the billing address. > > Please note that the transport logistics company can deliver the battery to Kasane, from where your client will need to arrange collection. > > The 20-14 battery currently with the client will be collected Barry who ccd on the email.
0 replies
20 months ago
Freedom Won incompetence and extremely bad service
I am writing this today because for six months I have been trying to get a battery fixed which I bought from freedom won. These people do not answer their phones and when you eventually get hold of someone they are not interested and take months to put anything into action. I managed to get one of their ex-employees who does work for various of their resellers or agents and he checked the Battery. He found that some of the cells were no longer working and had to be replaced as per the ten year Guarantee they give when selling the Batteries. The S.O.C on this Battery never worked from day 1 and after replacing it with a so called new one it still does not work. When I arrived at their agent’s office in Gaborone six months after I had to send it to their office at my cost nothing was done. I saw a computer linked up Balancing Cells which could not be balanced because their ex-employee already informed them cells are gone and can not be balanced. However, they assured me that all was fixed now and I could return home. When I asked about the SOC still not working and local agents then asked the South African Office about it and the S.A team asked how far I must travel to get home and the locals said 1300 km. The S.A. technician then told the local team to close the battery and to wish me a safe drive I can only assume and expecting I will just keep quiet. The worst is knowing it is not working!!!!!! I think people must be warned not to use this product as it is expensive and does not stand up to the promises made at all. In my case it has been a waiting game for more than six months and having to have included timers on fridges and important equipment just to ensure we have some power because the battery makes a total power out when reaching 41 % of total capacity. It is crazy and why should I be happy with this when I want to use all the power the battery should be able to give. If after this letter we can not get any satisfaction, I will approach all news papers in Botswana and South Africa to warn every person who considers buying this product to look for something else as Freedom Won will be a costly product, with a we do not care attitude. I hope you can assist with this issue and will appreciate Thanking you Tienie Kruger
53 replies
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