Sylvia M

Cancellation that wouldn't be processed

Good day My Dad signed a contract with this company a while ago and then used their services once. Later he decided that he does not want this anymore and wanted to cancel but could not locate their contacts and forgot the agency name (old age). He then cancelled the debit order which triggered them to call him to follow-up on outstanding payment. He requested that the contract be cancelled but up to today they refuse to cancel saying that he must pay the debt first before they can cancel. Is there such a contract where you are not allowed to cancel it until you pay-up?