Kyle van der schyff

What a joke

If I could review less I would. Absolute horrid experience. Comsic comics canal walk branch in canal walk was excellent however evident higher ups did not care about the store and lead to it being closed. My bad experience came when I placed an order with one Brett Thorpe who was very eager to make large sales and orders for statues of high value. I placed 2 separate orders back in August 2023. 1 arrived within 2 weeks the other however never arrived. It took me months on months asking for updates with zero communication. Brett Thorpe informed me he was no longer working at cosmic comics and everything went to the canal walk branch. The twins who worked there brilliant people informed me they aren't dealing with things as being in the shop already consumes so much time and effort that they coule not do the orders instead a lady by the name of Stella in their head office was. Months of contacting and asking for updates Stella told me that Brett had not added the order correctly and she had only done so now. This was 8 months after placing original order. Shortly after Stella suddenly was not replying or communicating and suddenly she no longer works there either leaving ME to follow up once again with this horrid company. I finally get through to Shane the owner who clearly doesn't care for his customers and brushes me off to another woman who tells me there is no existing order and Stella failed to do her part. I provided all original invoices and correspondence and she finally gave me proof of my order. And then goes radio silent. ZERO communication or updates whatsoever about anything. After a year of waiting for my Sauron statue and ME having to constantly ask for updates I gave up and requested a refund. I was told my refund would be done Monday 19th August 24. I once again with no communication reach out to Shane for him to tell me he hasn't in fact issued the refund and only did it a week later the following Monday. I placed my order August 2023 and heard absolutely nothing regarding my order for 5 months before I reached out the first time. Every time I did so I was given a different reason as to why it's taking so long, problems with suppliers, not yet shipped. What's worse is I was promised by Stella at head office it would arrive March 2024 well that was a lie. When Shane's receptionist finally gave me my proper invoice she could not give me any real ETA on when it will arrived she send me a picture just says not shipped. Shocking absolutely shocking how you'd take thousands of rands provide ZERO communication to your customers. Not once apologize. People have jobs and lives this company is your job and you refuse to provide proper communication. Customer has to reach our snippets of information. It is very clear cosmic comics as a company are a joke. NEVER place an order with this company.