Meldaine R

Worst service!

Profound dissatisfaction and frustration with the customer service I have endured since purchasing my vehicle from this dealership. The level of service I have received has been nothing short of unacceptable, and I am compelled to convey my deep disappointment and concern. Firstly, I was subjected to an egregious delay of nearly two months before receiving my number plates. Despite repeated follow-ups with my sales representative, Riedwaan Baderoen I encountered consistent neglect and unresponsiveness. I was frequently met with vague assurances of "Monday" for resolution, which never materialized. After enduring three temporary licenses and repeated visits to your dealership, I was finally given my plates only after an unnecessarily prolonged wait, extending into the evening due to what I was told was a delivery issue. It was only after persistent insistence that I was advised to collect the plates myself, which further illustrates the disorganization and inefficiency I have faced. Moreover, there has been a serious lapse in managing the settlement of my previous vehicle. The bank remains unaware of my new car purchase, resulting in continued deductions for the old installment. This issue, which should have been addressed promptly by the team, has instead been met with refusal and indifference from Riedwaan Baderoen, who has been sending me from pillar to post. Jessy the assistant at finance told me I have to call a Chanelle ,ultimately leaving me in the untenable position of paying for two vehicles simultaneously. The service I have experienced is far below the standard one would expect from a reputable dealership. The lack of communication, delayed actions, and outright negligence in resolving these issues are unacceptable.