MM
Masumi M
Active since Sep 2024
2
Reviews
0
Industries
Reviews
2 reviews2 months ago
Vincent Pallotti Hospital Accounts Department Terrible Service
Had a procedure at this hospital. I am on an executive plan and was still made to pay a deposit. I have contacted their accounts as my medical aid paid for everything but R49. Medical aid said I need to contact hospital. Their accounts department is ridiculous. First they said no refund is due although the claimed amount was paid by MA. Their accounts said they will call me back. I said no I want to sort this out immedicately to which she said she has other people calling in and she will call me later. I asked to speak to a supervisor and she said no she will call me back to explain. I once again said I am also a caller and she must finish my query before going on to other calls. Eventually the phone was put down. So being on the highest plan with a medical aid and still having to deal with this. Unacceptable.
0 replies
20 months ago
Discovery Insure consultant sucks
Was overseas and I received some points for no drive days but none for a few weeks. Contacted Discovery Insure and was told that Discovery does not give points for no drive days, but I received no drive day points last week. l also enquired about plays I should have received while away, but although those days were updated late was emailed and told I did not fulfill the requirements. Says differently on app though. Does the customer service person know what he is talking about as it says on website point will be allocated for no drive days. Not happy at all. So Discovery Insure would rather have their client be on the road daily??
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)