Bevan B

Horrible Experience at Camelot Spa – Still in Pain After 3 Months and Ignored by Management

On the 22nd of May 2024, my wife and I visited Camelot Spa for what we hoped would be a relaxing experience to relieve the stress of a recent miscarriage. We decided to use a wedding gift voucher we had received, thinking it would help us unwind. Unfortunately, that day turned into a nightmare, and three months later, I am still suffering from the consequences of the treatment I received. I opted for a full-body massage, and my the******, Margo, used a CBD treatment. While it started well, things quickly took a turn for the worse when she began using her elbow to massage my back. The pressure was unbearable, and I repeatedly told her it was extremely painful, but she continued, using her elbow all over my back and even on my buttocks. At one point, it felt like my muscles were tearing or moving, and I cringed in pain, telling her to stop, but she ignored my pleas. After the session, I mentioned I might feel sore the next day, but I never expected to be in severe pain three months later. The pain now radiates from my back into my shoulder, affecting the nerves in my arm and hand. I’ve lost strength in my hand, making everyday tasks like holding a plate of food nearly impossible. I haven’t been able to sleep properly for months, and the pain is affecting my quality of life and work. On top of that, my blood pressure has skyrocketed, putting me at risk of a stroke or heart attack. I've spent over R4000 on medical bills, including a prescription for pain and nerve pain medication just yesterday, which cost me more than R800. None of the medications I’ve been prescribed, or painkillers I’ve used, have provided any relief. I am now taking over 10 tablets a day, including Zecarb 200mg, and I’m deeply concerned about becoming dependent on these medications. I have sent all my medical bills to Camelot Spa, but they have not taken any responsibility. They mentioned an insurance claim but have not sent me for any necessary tests or provided any real medical assistance. All they’ve done is send me to physiotherapy six times, which did nothing to help. After that, they completely ignored me. Only after I visited them in person did they begin sending messages to their head office, but even then, it took three weeks for them to simply ask how I was feeling. They still have no clear plan for how to handle the situation, and they’ve left me suffering without proper support. I’m in desperate need of medical attention, but Camelot Spa continues to ignore my messages and avoid taking responsibility. This experience has been physically, emotionally, and financially devastating. What was supposed to be a relaxing day has turned into a nightmare, and I now feel abandoned by Camelot Spa. Please think twice before booking any treatments here – their lack of care and accountability has been appalling, and I wouldn’t wish this experience on anyone.