DD
DANIEL D
Active since Sep 2024
2
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2 reviews3 months ago
FORMAL COMPLAINT AND REQUEST FOR RESOLUTION (FORD ENGINE PURCHASE) - REF NO: 701369184
Good day, My name is Clement Maake. On 10 October 2025, I purchased a Ford Wildtrack engine for a 2014 model from the Aurinia Branch in Silverton. I engaged a third party, SVD Motors in Pretoria North, to fit the engine. The installation was completed, and payment was made to them. I retain all invoices and proof of payment for both the purchase of the engine and its fitment, which are attached for your reference. After few days the engine began producing a knocking sound. I returned the vehicle to SVD Motors for inspection, as they performed the installation. They advised me to provide all related invoices, including those for parts purchased from Ford Aurinia Silverton. On 14 January 2026, I received an email from Ford Aurinia requesting that I bring the vehicle to their branch for assessment. I comp****, and Ford proceeded to create a job card for the vehicle. Subsequently, I received an email with an invoice stating that I am required to pay R41,000 for an "all-in-one" engine part, as well as an additional R15,000 for engine stripping. I was taken aback by these charges. Regarding the warranty, the receipt (or engine agreement) signed by the parts manager explicitly states: "Warranty on engines sold over the counter carries a term of 6 months or 10,000 km." Since my purchase, the engine has neither exceeded six months nor traveled 10,000 km in fact, it has not even reached 5,000 km. This confirms that the engine is unequivocally still under warranty As a consumer, I believe I have been let down by Ford. I purchased the engine in full, have all proof of payment, and followed all instructions provided at the time of purchase regarding fitment. The engine has been in use for less than a month, and I expect the applicable warranty to be honoured. Therefore, I respectfully request one of the following resolutions: 1. A replacement engine without any further charges, or 2. A full refund of the purchase amount. I trust that you will address this matter with the urgency and seriousness it deserves. I look forward to your prompt response. Yours sincerely, Clement Maake
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18 months ago
My experience at we ...
My experience at we Buy car was extremely nice and I got the best service from Kabelo Tsebe
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