Aaliya A

Unreliable and pathetic service.

Had the worst experience with this company. They used to be called vanity studio but now go as mirror and co. I placed an order on the 6th of May and was told that my order would be delivered in 20-25 working days. Fast forward to the week of the 15th of June I was told it would be delivered. When I enquired about delivery I was told they had had a breakdown with one of their machines so their schedule was put off. I then asked to have my delivery done after the 1st of July as I would not be around. On the 4th of July I was told that my order would be delivered in a day or two as it was ready to be dispatched that next day. 9th of July still no tracking number or order was received. 15th of July still no tracking number or delivery. Tevin kept making excuses about delays after saying my order was ready to be dispatched. He promised to have my order delivered by the 16th of July when I requested a refund. 16th of July when I enquired he made more excuses and asked me to wait until the next Monday (22 July) I still did not receive any tracking info until then. On the 23rd of July I had to request a refund form me sent to be and an immediate refund be done as he had still not delivered my item. Tevin is completely unreliable and I would not suggest ordering from him as it seems he has done the same thing to many people. He is constantly posting sales on their account but cannot even deliver on their existing orders.