Ashleigh V

Terrible customer service at Lindt South Africa

Terrible customer service at Lindt. An employee at the V&A Waterfront store sold me 500 grams worth of dark chocolate after telling me it was milk and white chocolate. After fighting with the store manager and regional manager for 2 weeks, they have told me nothing can be done to fix the problem. I had to continuously follow up and re-explain the story to them for them to tell me they don’t do exchanges even though it was the lack of employee knowledge that made me buy the product in the first place.