KV
Karin van der Merwe
Active since Sep 2024
4
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0
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4 reviews19 months ago
Ruan Rautenbach - Ruach Projects
Watch out for Ruan Rautenbach. When he did work for us his "company name" was Ruach Projects. My husband left a bad review on Facebook and he has deleted that page, in order to get rid of the review. He is a *****. Long story short, paid him R17 300 to install BIC's and he never came back. Even after numerous correspondence from our attorney and many stories from his side, he still hasn't paid a cent or delivered the cupboards he had cut by a private person which he could never supply paper work for. He never takes responsibility for anything and tells you one story after the other on why everything is not his fault. He is on almost every community page in Gauteng. He lives in Krugersdorp but says he's from Horison. Please share his name with all your friends and family who is looking for a building contractor to get work done. Or even as a handyman as he "specializes" in many areas.
0 replies
19 months ago
Ombudsman is a waste of time
What an absolute total waste of time!!!! If it has to do with short term house insurance, just stay away and don’t waste 8 months of your time. It took them two months to respond, from the time the claim was registered until their first reply!!!! After providing them with ample evidence, it took an additional four months for them to declare it a "he said, she said" situation and insist that we take the matter to court, as they were unable to assist us. Even after I asked questions regarding their last response—pointing out that some of the documentation couldn’t be opened and requesting clarification on other documents—they simply rep**** that their position remained unchanged. They stated that if we were unhappy, we would need to pursue legal action, and then closed the case! When people warned us that we were wasting our time with the Ombudsman, we believed we had enough evidence and that it was a straightforward case. What a disappointment! Our friends were right all along. So please, take it from us—don’t waste your time!
0 replies
19 months ago
Stay away from Standard Bank Insurance
I am outright disappointed with how Standard Bank Insurance managed our claim. Our house flooded due to a burst pipe on December 23, 2023. I submitted a claim through the app, and it was chaotic from the start. They didn’t send an assessor to evaluate the damage initially, and after several phone calls, service providers arrived only after New Year’s Day. After sending seven follow-up emails—copying four people from Standard Bank—I finally received a reply stating that an assessor was sent (though no one came to our house). I was instructed to sign the three AOLs they sent and was told the claim was finalized on their end. I expressed my concerns about damages that hadn’t been addressed, and after my ninth email, I was told they would follow up with the builder regarding his damage report. This all unfolded over 38 days since we submitted the claim! After being ignored for 45 days by Standard Bank, who failed to answer any of my questions, I registered a case with the Ombudsman (what a waste of time!). The Ombudsman instructed us not to contact Standard Bank unless they reached out to us and advised that we keep receipts and take photos of any repairs made during this time. We brought in builders to provide quotes since our daughter’s bedroom ceiling collapsed, and she hasn’t been able to use her room since the 23rd of December. By the 5th of February, one of the builders reviewed photos of the water damage and the burst pipe repair. He noticed a poly cop plastic pipe on the hot water connection of the geyser, stating it wasn’t installed according to SANS regulations. We then hired a qualified plumber who confirmed this and replaced it with a copper pipe. Here’s where it gets interesting: Standard Bank installed the geyser in 2022 after a geyser burst. We specifically asked their plumber to position it outside to prevent flooding in the future. Their plumber had to move the geyser seven meters from its original location due to windows along the outside wall. We sent photos and a report from the qualified plumber to the Ombudsman, only for Standard Bank to unashamedly deny responsibility for the installation. They claimed the installation photos showed copper pipes leading into the house and that we had no proof of poor workmanship or that any work had been done in the roof. This disregarded the fact that removing the old geyser required their plumber to open the roof. They then needed to restore hot water to the original geyser location for the en-suite bathroom on that side of the house. Standard Bank then alleged that the plumber we used replaced the poly cop pipe, despite us clearly stating that we had a handyman fix the burst pipe. We have photos showing that the handyman merely reconnected the existing poly cop pipe in the roof to restore our water supply. They continue to claim that we are being untruthful! This includes their claims about the geyser installation and our use of our own plumber (handyman) which our policy allows, but they refuse to acknowledge. They also say the damp issues were pre-existing, despite my repeated requests for a damp specialist to assess the situation, which Standard Bank conveniently ignored. Regarding the painting questions I raised, their builder refused to inspect our scullery because of the wooden shelves, claiming it was a carpenter's job, and he overlooked the water damage on the scullery walls (which I have photos of). As for the tiles, he insisted they weren't loose after only tapping on two, but upon closer inspection, I found several that were indeed loose. I only inspected half of the bathrooms and deemed that sufficient proof for replacement, yet Standard Bank still claims it's not enough evidence and insists it has nothing to do with the water that ran down the walls in these bathrooms (again, I have photos to support this). I find it truly frustrating how Standard Bank consistently refuses to take responsibility for any of the issues we've raised. They initially ignored our concerns and then outright denied responsibility, not only for the mishandling of our claim but also for the flooding of our home due to their service provider's failure to install the geyser according to SANS regulations! This is despite us providing ample evidence to support our case! After going through this entire ordeal, I’ve heard how many people struggle with banks over building insurance, and after going through this entire ordeal, I can confidently say that Standard Bank is by far the worst! Avoid them at all costs! We have been loyal customers of Standard Bank for the past 20 years! However, it's safe to say that we will be transferring all our business to another bank.
53 replies
19 months ago
Great service
Lyton was quick to help when I ordered the wrong item. The correct item was shipped within a day and arrived at my door two days later. Was a lovely experience shopping with Livecopper and their products are top of the range at very reasonable prices. Would recommend them to everyone and will definitely shop with them again.
0 replies
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