W F

Active since Dec 2010

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2 reviews

134 months ago

Lost Parcel with no feedback and respone!

This COMPLAINT will be only after I have tried to solve it with the branch and with Head office, after 2 weeks of NO REPLY, I am forced to place this on Hello Peter only hoping to be helped! I see at least 2 complaints a week against Time Freight SA on Hello Peter. On 9th of March 2015 I made use of Time Freight Rustenburg services to courier a package to business in Kyalami Gauteng and with it to pick up a parcel from the business to bring back to Rustenburg. The original delivery was scheduled for Tuesday the 10th with my parcel been ready for collection on the Wednesday. On Thursday, after no communication from Time Freight, I went into their office only to find out that they lost my parcel. I have requested Time Freight to please keep my updated with the status of my parcel, yet I was the only one to ask and follow up about this. On the following Monday after no communication, again, from them, I went back to them and demanded answers. I was told that my parcel is lost and that I should put in a claim against Time Freight. This upsets me because the product is a high value product, brand new R4600.00. I need this product as I am using this on a monthly basis.

76 replies

Takla

135 months ago

Takla Products CC - Going more than the Extra Mile

I have purchases more than 5 years ago an Takla Airjack. This is a very helpful tool for overlanders and 4x4 enthusiasts like me. For more than 3 years I haven't had the need to use it on any of my trips! Obviously as lady luck would have it, we got stuck in December 2014 and only then realize the seem of airjack became loose. Without any questions and out of warranty, Takla's, Sherwyn and Kerry, took control and assured me that they will do everything possible to fix my airjack. I drop the airjack on Monday off at Takla and needed it back on Wednesday. Kerry told me it's going to be difficult but will borrow me a loan unit FREE of charge! On Friday my airjack was fixed up and only cost R500.00. Excellent products and EXCELLENT SERVICE from Takla Products! I can recommend Takla Products for anyone! Thank you Kerry and Sherwyn for this excellent service!!!

0 replies

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2 Star

1 (50%)

1 Star

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