Cara N

Horrible horrible customer service

Absolutely horrible customer service. You will see from my other reviews that I do not give 1 star ratings easily, this rating is well deserved. I was appalled at the attitude of their staff, they treat you like the dirt they sell. I placed an order and paid 2 weeks in advance because I needed to arrange from my work that I could be home to accept the delivery. A week before the delivery I contacted them again to make sure everything was still in order for the delivery at the arranged time. Not only were they more than an hour late with the delivery, I had to call them to find out what was going on and when I expressed dissatisfaction and explained how it really was a problem since the nature of my work does not allow for last min changes (hence the advanced order and multiple confirmations of delivery time), I was met with nothing but contempt and sarcasm. I wrote and email to complain and was ignored as well. This kind of attitude does not deserve your hard earned money. We live in the city, there are many other similar service providers to rather consider.