Tanya S

AURORIA SA - ****mers

They do not deserve the 1 star! DO NOT BUY FROM THEM!!!! The only thing about them being "South African" is a website! I bought 6 rings, spent over R15000 on 13 May 2024, a few weeks later I received an email saying my order was shipped! Only problem they said was that one ring was "out of stock" and I needed to choose another to replace it. Seems this is their MO. I chose another ring, which was cheaper, NO CREDIT, which I didn't mind as long as I got my order. I was notified of my delivery through Buffalo, realizing then that my order is coming from China, all that "Auroria SA" does is pay the customs and VAT. I was expecting the 5 rings but received the 1 ring that was the replacement to the OUT OF STOCK ring. Clearly this made me panic and I started the emails requesting feedback with regards to my outstanding 5 rings. After so many emails back and fourth, getting more and more impatient. Their excuses were astounding, even to the point of them saying that I had already received my order in full! After having to send screenshots of their website showing my order is not yet shipped!!!! They finally acknowledged that I had in fact not received the 5 rings!! I requested a refund as I could see that I was not going to receive the rings. It's now September 2024, four months after ordering and R15000 lost (or for 1 ring!), 50 odd emails, same excuses all the time! Still no refund or delivery and now they don't even have the decency to reply at all anymore, even with their ******* excuses. I repeat DO NOT BUY FROM THEM! Just don't! I still have hope that just maybe I will get a delivery!!!! but I think that is a moot point.