JM
Juanita M
Active since Sep 2024
2
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2 reviews6 months ago
TaTa Polokwane poor business principles
Christo van Zyl, Sales Manager and Dealer Principal at TaTa Polokwane, booked and confirmed a T-box for the Agri Limpopo Golf day. The entry from was received and invoice, with order nr on it, issued. This is a binding document. Christo has received 16 different communication e-mails regarding the golf day, either as reminder of the detail of the day, or follow-up and clarification mails regarding the detail of the day. Two reminders were sent via whatsapp. The last e-mail, a request received from Christo, sent on 11 August (the day before the golf day), requesting a reminder of the T-off time on the day. At no point has he cancelled the booking or indicated that he would not honour the booking. He is now refusing to settle the attached invoice, on the grounds that head office has not paid this invoice and therefore on the day, decided not to show up. His t-box was booked, allocated and confirmed and all arrangements put in place to welcome TaTa Polokwane to the day. These procedures are put in place to make sure that this booking is secure, whether the client arrives on the day, or not. The invoice is payable. Nobody answers you at head office, there is no response and the Dealer Principle is passing the buck! Is this your business principles?
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19 months ago
Booking.com - Get them out of the country
I took a group down to Cape Town for the rugby for the weekend of 7 Sept. I live in Gauteng and made my bookings based on the ratings and photos on your site. First of all, everyone booked into Point Break apartment, was quite happy, although the registration requests were relentless, even though I had emailed all required info for my group, so the property. The gusts booked into Bramber Court, left immediately. They were extremely unhappy with the property. I immediately tried searching for other properties. Out of desperation, game across Ocean View and immediately processed the payment. HOWEVER.. you didn’t send any confirmation e-mail through what so ever. Leading me to believe that this was a ****. I called the guests. They made their own booking at Cape Town Lodge hotel. Once this was all done, low and behold, Ocean View called me and assured me that they I need to cancel the booking on your site, and will be refunded in full. My guests newer even made it to the property! According to the Consumer Protection act, I have a 24hr cooling down period with any purchase! Now I am out of pocket because Bramber Court says the refund lies with Booking.com and Ocean View the same? There is no way that I should carry the penalty for one of your facilities not being up to standard, and a booking that I made and literally cancelled an hour later because of the tardiness in receiving a booking confirmation. Again, My guests newer even made it to the property! Secondly, I booked myself into Vintage Nook. I registered as required. The property kept on sending me registration requests, and time and time again, I sent a mail saying that I all ready registered. I did not receive a code. Now, on laying this complaint with the property, they claim they sent me the code. I never received this! Why was this not sent to my whatsapp if such important information. This left me stranded in front of the property for two hours, while I tried to get a hold of the property! This was a nightmare. Nr’s don’t work, not available, etc etc. Eventually I got hold of a gentleman who firstly, told me I didn’t receive the code, because I didn’t complete my registration???? Something is wrong with your registration system then and proof that I didn’t receive the code. He finally gave me the code over the phone. While trying to get this gate open, I became aware of someone on my left. I turned around just in time to stop him from *****ing my handbag. I was a bit unsettled with this and just tried to get into the apartment. If the property had actually done dual diligence and just picked up a phone and confirmed that I had all the info, this would have been averted. I am a single women, left to fend for myself, in the street, for two hours!!!! I hold this property solely responsible for this and you, for your absolute Incompetence to actually provide a number that works and an actual person to speak to!! I have an appointment for which I was already late and just grabbed a jersey and left the apartment. On my return, at about 21:00 / 22:00, I realized my laptop was ******. So he must have grabbed my laptop, which I had put down on top of my suitcase, in order to get the door open. Speaking to a bot, is not acceptable. Getting hold of an actual person, a complete nightmare! I am honestly disgusted in your service. Oh, and by the way, try logging a dispute on your system!!!!!!! That’s quite a joke! It keeps on reverting with the message – your mail could not be sent. Try again later. That’s convenient!!!!!!!!!@! I am demanding a full refund on both Bramber Court and Ocean View. If not, I am more than prepared to post this ordeal all over the internet! People should know what they are letting themselves in for when booking with you! What a disgrace and what an absolute excuse for customer service. I expect an immediate response on this mail please, But I expect that’s going to be too much to ask!! Oh no sorry, I’m sure one of your handy bots will assist me ☹ Three weeks later - no response! WHAT A JOKE!!!!
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