Lusizo M

Terrible Service at Audi Kimberley Branch

I recently took my Audi A3 to the Audi Kimberley branch for a routine service, and unfortunately, my experience has been nothing short of frustrating. After collecting my vehicle, I noticed that something was wrong. As I drove, the car started misfiring at speeds of 80-100 km/h. This is now the second time I’ve had an issue after having my car serviced at this branch. Previously, I brought in my Polo TSI, only to have a new issue arise after they worked on it. It seems like every time I bring a car in, they “fix” one thing and mess up another. The lack of care and attention is extremely disappointing, especially from a brand like Audi. When I went back to inform the workshop about the issue, I was simply told to book the car in again, without any urgency or real concern for the inconvenience they’ve caused me. This poor service forced me to cancel an important trip, adding to the frustration. I had heard negative feedback about the Kimberley branch from others, but I chose to give them the benefit of the doubt. Sadly, my experience confirmed their warnings. The lack of professionalism and competence is unacceptable, and I strongly advise others to be cautious when dealing with this branch.