Cristal C

Damage and dishonesty of Blackheath Auto service repair center in blackheath owner Ivan Botha

I am writing to express my deep frustration and disappointment regarding the service I received at Blackheath Auto Repair Center. On September 18, 2025, I dropped off my vehicle to have the lower arm control boosters repaired, which were causing a significant knocking sound. I followed the established protocol for repairs within the warranty service network. Unfortunately, the experience turned out to be far from satisfactory. After persistent follow-ups, it became evident that my car had not been attended to in a timely manner. The staff seemed to add items to the failure report, including claims that my radiator and turbo were leaking. This was surprising, as these issues had not previously existed. Despite repeated inquiries, I found it alarming that the necessary work had not even commenced by Wednesday 18 September 2024 of that week. I felt obliged to retrieve my vehicle on Thursday, September 25, 2024, due to increasing concerns over transparency and communication. Upon collecting my vehicle, I was shocked to discover it had been damaged while in their care. The front bumper had sustained significant damage, including paint scratches and a loose headlight. After contacting Ivan Botha, the owner, he acknowledged that one of his staff members had caused this damage and accepted responsibility for the repair work. However, he insisted that I bring the vehicle back to their facility, which I firmly declined to recieve from his so called repaires. Given the circumstances, I have chosen to take my car to an independent repair service for a proper assessment and repairs. I believe it is crucial that Mr. Botha covers the costs associated with the radiator damage and the cosmetic repairs required for the body and lighting of my car. Currently, I am incurring costs out of pocket, as I need to get quotations for the necessary repairs while navigating this unfortunate situation. My trust in their services has been severely compromised. The damages inflicted on my vehicle while in the hands of Blackheath Auto Service. I hope this serves as a cautionary tale for others considering their services. Ivan Botha refused to pay for my damages and ignoring my calles. After admitting his wrongful doing towards my car. I wouldn't advice anyone to make use of their services.