Deirdre K

Aggressive and disrespectful owner. Outrageously priced

Today I went to take my two yorkies for grooming, one is 2.1kgs and the other is 4.3 kgs. Not big dogs at all. When I collected them I was told I owed R1000. To be honest I find this outrageous when 4 weeks ago I paid R780. When I said to the owner; Katja Bier that I thought it was outrageous she became so insulting and aggressive. Pointing her finger in my face, telling me to get out of her shop as she won’t have my face in her shop. She then went on to say I am banned from ever going there again (as if I would) and then proceeded with her insults, questioning affordability and that clearly I can’t afford it and I didn’t value my precious dogs enough because I though the price was outrageous. Katja Bier is the most aggressive, rude and appalling business owner and doesn’t deserve to be supported in any way. She has no idea how what customer service is. Not to mention the disgusting and condescending way she spoke to staff whilst I was waiting to be assisted. I notice many bad reviews also on Google review, I also notice that the “positive” reviews are done by her. It’s such a pity that a business is run by such an appalling and aggressive individual as her staff are really lovely. I will never go back (I’m banned any way 😂)