Jetaime R

Misinterpretation and false advertising of items specifications. Lack of customer service

The situation regarding the furniture I purchased at the recommendation of an independant interior designer from Wyelandts (who according to Kirsten at the KZN Umhlanga branch does a large amount of work with them) is indeed troubling, especially considering the expectation of quality and durability that comes with new, brand-name furniture. It appears that my experience is not isolated, as there are discussions online indicating similar concerns from other customers regarding the quality of materials and longevity of Wyelandts products. And the misinterpretation and false advertising of items specifications. (contravention of the Consumer Protection Act 71 of 2008). I can with morality and integrity state that not one item purchased in my experience has met these standards, and therefore I have the right to a repair, replacement, or refund, even if out of warranty/ guarantee. Wyelandts' products are not living up to the advertised standards or the materials used are not as described, and after years of unpleasant dealings with Wyelandts I believe it is now worth exploring my options legally, and providing a detailed account with photographic evidence of all my furniture on social media as well as the response and sometime lack thereof from Wyelandts. I have documented all communication and kept a record of the defects, and believe this information will be crucial if legal action becomes necessary. Consulting with an attorney could provide clarity on the best course of action based on the specifics of my dealings with Wyelandts. I have continually tried to remain optimistic and remind myself that while legal recourse is an option, it's also worth considering the potential for a resolution through continued dialogue with Wyelandts and belive that morally Wyelandts understands that what they have provided has not lived up to the expectation or quality discribed or anticipated, and possibly escalating the matter to higher levels of management or utilizing social media. It is unfortunate that my dream home experience that I waited 16 years to furnish brand new has been marred by so many challenges, this is my last attempt to get this resolved before I go legal and utilize social media platforms. I furnished my entire home ( Lounge, dining room, 4 bedrooms) in Wyelandts furniture in 2019, first of all we had to sleep on the floor as the delivery was late, within first 6 months lounge carpet was replaced, lounge suit was replaced as the seats collapsed. Lounge suit side table replaced. Within a year a bed side table was replaced as the wood started pealing off. Since 2021 without any feedback I communicated my concern regarding my beds leather was pealing (at this stage I highly doubt it is genuine leather), dinning room table the wood has divids in it (which I have been advised is ‘normal’), my main bedroom bed collapsed due to an inferior frame and a steel frame was insirted with only a 1 year guarantee despite me advising that it would not last as the frame it seems is made out of ply wood under the so called genuine leather so the *****s do not hold, I also raised my concern that the frame/ legs of my lounge suit coffee table, side table and tv cabinet which were all powder coat have all rusted, the legs of my lounge suit are no longer black but crème. All have been ignored and shrugged off, I e mailed again and then resorted to calling.