Keabetswe M

Language Barrier- Lack of Isixhosa Speaking employees

Disappointed and frustrated with Swift Reg, regarding their lack of IsiXhosa speaking staff and their overall poor customer service. On Monday, 23rd September, My father visited Swift Reg offices at N1 City to seek assistance with his companies. He cannot speak English fluently but has 6 companies registered under the previous owner Douglas Van Der Merwe. Unfortunately he was not assisted as there was no one at the office that could speak IsiXhosa. My father returned home without being assisted with regards to his companies, feeling disrespected and unappreciated. It is clear that Swift Reg does not recognize or appreciate their IsiXhosa speaking clients. This is extremely discriminating and undermining. I urge Black people to re consider using this company's services as they are not being catered to in terms of language assistance. I hold the new ownership responsible for this shift in behavior and service quality. Swift Reg need to re evaluate its treatment to customers who do not or cannot speak English fluently. This type of behavior has no place in South Africa.