Kaitlyn H

Faulty Products and Unprofessional Staff

I recently purchased an Andowl wireless display from Eden Tech, which was advertised to work with AirPlay. Before buying, I specifically asked if I could return it if it didn’t work, and was assured that as long as I had the receipt, returns would be no issue. However, this turned out not to be the case. We spent over 4 hours trying to get the device to work with different Apple devices. We downloaded the app it connects to, but no matter what we tried, we either had no sound or no video. The only time it worked was when I screen shared my Mac, but the video was so blurry and delayed that it was completely unusable. When we went back to the store with our receipt, they tested it with an Android phone, and it seemed to work—so they dismissed our concerns. However, we had clearly asked whether the device could cast movies from streaming services like Netflix directly from an iPhone (not screen share). This didn’t work at all. Even though it failed to perform as advertised, the store refused to offer a refund. They claimed that because screen sharing worked in their setup, the issue must be on our end, blaming our data connection and even rudely suggesting we should just buy an Android phone instead. When we raised our concerns, the staff raised their voices, and one even tried to gaslight us, claiming, “That’s just how I speak.” Instead of honoring the return policy they promised, they insisted on an exchange for an item of equal value. Why would I want anything else from a store that treats its customers so poorly? I was promised a refund, and they refused to honor it. Do yourself a favor and avoid Eden Tech. They don’t stand behind their products, and their customer service is dismissive and rude.