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Rosa S
Active since Oct 2024
2
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2 reviews16 months ago
SIKHULILE MDLULI was incredible and understood my claim needs
SIKHULILE MDLULI was incredible and understood my claim needs. Very patient and explained what was required to make it a seamless process.
56 replies
18 months ago
Lifestyle Motors Centurion | ****ming customers knowingly while taking their money
We bought a Mini Cooper S Countryman from Lifestyle Motors Centurion with Abraham facilitating the deal in August 2024. When we first took the vehicle for a test drive, it had no power and the engine light was on stating it had reduced power due to an engine fault Abraham first stated that the car feels as if it has no power since I drive a BMW 420i which was clearly not the case. After informing him that we are fami**** with vehicles and their performance and that we’ve driven Minis before. Abraham told us that the engine would be fixed and that the vehicle would be serviced and that we should not be concerned. This was confirmed by Ahmed, the dealer principal who was present on the day. On our second visit, we took another test drive and the engine light was cleared and the vehicle had more power. After signing all documents and leaving the premises, the engine light came on again but the vehicle did not lose a lot of power. Abraham told us that we could bring the vehicle back and that they will sort out the engine issue. Our driver delivered the vehicle that same day. When we collected the vehicle, it seemed fine, but a few kilometres in, the light came back on. The service light came on stating that the vehicle had to go for a service. We took the vehicle to BMW Fourways on the Monday and they came back with a report stating all the issues: - Vehicle needs a service (so we don’t know why Abraham told us that the engine fault was fixed and that the vehicle went in for a service) - Various other issues affecting the engine and the overall performance of the vehicle (Abraham informed us that there is nothing to be concerned about) We bought the vehicle in good faith based on Abraham’s feedback on items that were supposed to be actioned from Lifestyle Motors before handing over the vehicle. We have now gotten the Motoring Ombudsman involved and Ahmed from Lifestyle Motors Centurion is laying claims that they did not get the opportunity to rectify the issue since 08 August 2024 - he only responded today, 10 October 2024 now that he has pressure from the Ombudsman.
0 replies
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